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Enterprise Support Account Manager - Software

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POST DATE 9/7/2016
END DATE 10/27/2016

Citrix Systems Alpharetta, GA

Alpharetta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!


R4903 Enterprise Support Account Manager - Software (Open)

Job Posting Title:
Enterprise Support Account Manager - Software

Job Description:

The Technical Relationship Manager (TRM) partners with established TRMs to support our preferred, enterprise customers. The TRM focuses on providing technical support, building, and maintaining relationships between Support and remote customers. The TRM has high visibility and interacts with many groups and customer to help achieve an excellent level of customer service and satisfaction. The position builds a solid foundation and extends the relationship between the company and customers utilizing a focus on Support Services. The TRM is also valued as a single point of contact and the ‘face of Citrix’ to their unique customers.
Primary Duties / Responsibilities
- Resolve technically complex, mission critical or politically hot issues with general instruction and oversight by management and/or more senior members of the team
- Develop and deliver functional level technical training material for internal or external audiences in at least one core Citrix product
- Use of and awareness of external resources (such as Sites, tools etc..) for customer support issues
- Visit each customer two times per contract year with the assistance of a senior member of the team
- An ability to work Sales team to ensure they are aware of the customer's environment and to understand sales efforts.
- Build replicated customer environments to reproduce issues effectively
- Works with other IT vendors to resolve basic configuration issues that span multiple products
- Provide customized proactive technical content to customers on a regular basis
Qualifications (Knowledge, Skills, Abilities)
- Ability to work across team to find most appropriate solutions for customers
- Understands the operating system & network protocol basics and builds Citrix Product knowledge while in position
- Possess excellent problem solving and communication skills
Requirements (Education, Certification, Training, and Experience)
- Bachelor of Science in Computer Information Systems or equivalent advanced industry certifications.
- Must have hands-on troubleshooting experience with small to medium sized environments
- Possess CCA in core product
- Ability to travel as required

Functional Area:
Field Service Engineer

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability, protected veteran status and other protected classifications.