October 10, 2016

Enterprise Support Engineer

McKinstry Company - Seattle, WA

View Job Summary View Job Summary
  • Company
    McKinstry Company McKinstry Company
  • Location
    Seattle, WA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #
  • Number of Positions

Job Description

We are currently seeking a Enterprise Support Engineer to join the team as a member of our growing Information Technology division.

McKinstry's success isn't a matter of fate or luck. It's the natural consequence of our commitment to innovation...how we support our employees...the unique truly integrated way we deliver...the long-term relationships we forge with our clients...and our unwavering commitment to creating buildings that are good to their owners, occupants, and the environment. Innovation runs on ideas, which can come from anywhere. Projects at McKinstry are not owned by individuals or departments, but by all of us, which is why it's common to see new employees from one discipline collaborating with 30-year veterans from another.

McKinstry is a full-service, design-build firm specializing in consulting, construction, energy and facility services. The firm's innovative, integrated delivery methodology provides clients with a single point of accountability that drives waste and redundancy out of the design/build process. With nearly 2,000 professional staff and trades people throughout the United States and operations in more than 15 states, McKinstry advocates collaborative, sustainable solutions designed to ensure occupant comfort, improve systems efficiency, reduce facility operational costs, and optimize profitability "For The Life of Your Building." For more information, visit www.mckinstry.com.

This person will be responsible for:

Technical Support

* Respond to all Help desk tickets assigned by Coordinator or otherwise, determine root cause, and resolve or escalate to Tier 2

* Provision, maintain and repair IBM compatible desktop PCs (laptops and desktops)

* Performs simple network account maintenance (add/moves/changes).

* Work collaboratively with other departments in McKinstry.

* Provides support and assistance to McKinstry employees.


* Maintains technology repair and spare parts inventory as necessary.

* Other duties as assigned.

Qualified candidates will possess the following:

* Must have demonstrated proficiency for all the responsibilities of a Associate Technology Helpdesk Technician.

* Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required.

* Proficiency in operating systems required.

* Ability to use basic networking troubleshooting tools (ping, tracer, and nslookup) required.

* High school education or equivalent or equivalent work experience required.

* Two (2) years technical computer experience required.

* Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook and Visio preferred.

* Ability to research problems and evaluate solutions preferred.

* Working knowledge of Windows Deployment Services preferred.

* Working knowledge of Windows Software Updater Services preferred.

Physical Demands and Work Environment

* Physical ability occasionally to lift/carry up to 50 pounds.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

McKinstry is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within McKinstry who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.