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Entry-Level Coordinator, Events and Member Support

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POST DATE 9/10/2016
END DATE 10/13/2016

The Advisory Board Company Washington, DC

Company
The Advisory Board Company
Job Classification
Full Time
Company Ref #
a0KF000000HFfv8MAD
AJE Ref #
576129696
Location
Washington, DC
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Title:
Entry-Level Coordinator, Events and Member Support

Number:
JO-1607-9622

Location:
Washington, DC

Job Categories:
Administrative Support

Referral Category:
Administrative & Internal Operations

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COORDINATOR
Events and Member Support
The Advisory Board Company
www.advisoryboardcompany.com


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THE ROLE IN BRIEF:
The Events and Member Support Department is seeking applicants interested in the position of Meeting Coordinator.

The firm s national meetings are the crown jewel of The Advisory Board Company. Providing members with direct access to insights and networking, the national meeting is a direct driver of membership value and has the single highest corollary to renewals.

The Events and Member Support Department is responsible for the strategy, planning, and execution of 275+ member and prospect events annually. Events supported by the Coordinator include large-scale trade shows, high-profile summits, international programs, and small executive-level round-tables. Additionally, the department offers planning support to firm-wide events such as the firm s annual meeting, Week of Service, Take our Daughters and Sons to Work Day, and nonprofit pro bono events, among others.

SPECIFIC RESPONSIBILITIES:
- Collaborate with program teams and meeting planner in developing event strategy; serving as a consultant to the team by bringing forward innovative event ideas and ensuring objectives for each meeting are set and executed upon
- Manage hotel room blocks including reporting weekly pick-up numbers to the planner, assisting attendees with hotel related questions, and mitigating attrition
- Identify staff needs for events and recruit individuals from across the firm to support the planner on-site
- Create and sent strategic meeting communications to registered attendees; working closely with the meeting planner, web team, account management, and marketing to develop a communication plan for each event
- Uphold the firm s high service ethic, training staff on event protocols and service standard
- Manage supplies for each event, ensuring supplies are ordered, shipped, and tracked
- Assist in the collection, review and analysis of historical meeting data (attendance, room block pick up etc.) in order to predict future trends
- Provide front-line customer support to those who call the mainline phones
- Register individuals for events and assist with logistical questions for upcoming meetings
- Support Concierge as needed in welcoming prospective employees, guests and members to our office

BASIC QUALIFICATIONS:
- Bachelor s Degree
- Internal candidates must be able to demonstrate a record of achievement throughout ABC tenure
- Excellent academic record
- Customer service experience
- Attention to detail
- Proven experience managing multiple, competing priorities

IDEAL QUALIFICATIONS:
- Proven experience managing multiple, competing priorities
- Ability to communicate effectively and professionally with both internal and external constituencies
- Excellent computer and analytical skills
- Positive attitude, poise and judgment
- Results-oriented; solid work ethic
- Ability to work in a team-oriented environment
- Process improvement

ABOUT THE ADVISORY BOARD COMPANY:
The Advisory Board Company is a best practices firm that uses a combination of research, technology, and consulting to improve the performance of 5,500+ health care organizations and educational institutions. Headquartered in Washington, D.C., with offices worldwide, The Advisory Board Company forges and finds the best new ideas and proven practices from its network of thousands of leaders, then customizes and hardwires them into every level of member organizations, creating enduring value. For more information, visit www.advisoryboardcompany.com.

We are a workplace that...
Values and celebrates diversity of experience, culture, and opinion
Is committed to creating an inclusive environment to enhance our collective experience
Promotes a supportive community through staff-led affinity groups, events, and education

OUR CULTURE & VALUES:
We think Forbes said it best: Making the world a better place is what The Advisory Board Company is all about. We have a unique culture where employees are told to avoid after work emails, encouraged to take 10 hours per month of paid leave for community service, and are expected to add surplus value in every interaction with a member or colleague.

Over the past thirty years, we have developed a distinctive corporate culture based on our values and principles. We award, promote, and praise based on individual performance, capabilities, and ambition. We provide ways for staff to share their time, talent, and passions in the community. We reward innovation and foster a collaborative environment. We have a performance-driven staff and peers that challenge one another in the workplace. And we want free-thinkers, agile speakers, witty writers, and team players to join the firm at Advisory Board, your ideas are heard and your contributions matter.

BENEFITS:
Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package.
- Medical, dental, and vision insurance, dependents eligible
- 401(k) retirement plan with company match
- 20+ days paid time off and 10+ paid company holidays
- Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
- Wellness programs including gym discounts and incentives to promote healthy living
- Dynamic growth opportunities with merit-based promotion philosophy
- Benefits kick in day one, see the full details here

The Advisory Board Company is an Affirmative Action and Equal Opportunity Employer. EOE AA M/F/Vet/Disability.