Entry Level Management - Team Supervisor (NRA)

InfoCision is now hiring!
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Do you have a passion for coaching and motivating others?
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InfoCision is a North Coast 99 winner for 10 years in a row!� Check out below to see what great benefits we offer our employees.� I promise you won�� t be disappointed!� �

Perks:

-Personal growth opportunities by promoting from within
-Competitive salary plus quarterly bonuses
-Medical, dental, 401K, free life and disability insurance
-8 1/2 paid holidays & one work week of sick time
-Two weeks vacation first year
-Tuition reimbursement & scholarship opportunities
-On-site fitness center
-On-site physician

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If you want to see just how far your talents can take you, we invite you to check out InfoCision. From there, how far you go is up to you.�

The choice is yours.� Choose InfoCision!� � �

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Job Title:� � � � � � � Team Supervisor - Clarksburg NRA Division � � � � � � � � � � � � � � � � � � � � � �
Department: � Call Center Operations
Reports To:� � � Call Center Supervisor � � � � � � � � � � � � � � � � � � � �
FLSA Status:� Exempt/ Salaried
Supervise the work of others?:� Yes
Schedule: Sunday-Wednesday night shift or Wednesday-Saturday night shift
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Position Summary: Focus is on coaching, assisting and supporting the communicators � to improve program results.� Responsible for call center operations, communications, coaching and development of communicator staff.
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Duties and Responsibilities:
This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
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-Monitor and coach Communicators to perform to an acceptable level through various techniques used in each division as it pertains to that communicator.
-Responsible for motivating Communicators; often accomplished through contests, games, and positive recognition.


-Evaluate communicator performance and quality on a daily and regular basis
-Provide feedback on shift activities, improvement plans and progress at the end of shift.
-Review performance with staff members, measures employee performance, provides feedback and coaching.


-Ensures all company policies are followed and makes performance corrections and feedback as needed.

Requirements:
Minimum Requirements:

External Applicants:
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External/ outside applicants will require a bachelor�� s degree from an accredited university or college.
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Internal Applicants:
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-Require a bachelor�� s degree from an accredited university or college and meet the following qualifications:


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-No disciplinary action within the last (6) months or twelve (12) months with permission;�
-Performs in their current role successfully and is recommended by their Manager and Director



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-Are current Communicators and meet the following qualifications:





-A minimum six (6) months of employment with InfoCision;
-Current performance factor of at least 1.0 and a quality score (year to date average) of 105 as rated by either Call Center Quality Analysts or Independent Quality Analysts;
-No disciplinary action within the last (6) months or (12) twelve (12) months with permission;
-Ninety five percent (95%) of scheduled hours worked in the past six (6) months;
-Performs in their current role successfully and is recommended by their Manager and Team Supervisor.



OR
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-Current In Class Trainers or Call Center Trainers:





-� � � � � � No disciplinary action within the last six (6) months or twelve (12) months with permission;�
-� � � � � � � Performs in their current role successfully