Event Manager - DoubleTree Anaheim Orange

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POST DATE 9/14/2016
END DATE 10/13/2016

Doubletree by Hilton Orange, CA

Company
Doubletree by Hilton
Job Classification
Full Time
Company Ref #
hc.6EFCA8C71895EC96
AJE Ref #
576174483
Location
Orange, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The Events Manager with Doubletree by Hilton is responsible for executing written sales agreements for moderately-sized and moderately-complex events and for the successful execution of such events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel's challenges and the beginning of a restful stay. DoubleTree by Hilton is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. What will I be doing? As an Events Manager, you would be responsible for executing written sales agreements for moderately-sized and moderately-complex events and for the successful execution of such events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Execute written sales agreements for moderately-sized and moderately complex events limited to less than 300 cumulative room nights * Maintain relationships among the customers, their representatives and the hotel to ensure full participation in servicing accounts * Initiate verbal and written communication with customers and hotel departments outlining details and specifics of the event including, but not limited to, payment structure, room block management, food and beverage, public room rental, exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process * Partner with operations departments to execute events * Maximize revenues and control expenses through effective negotiation of services and accurate forecasting * Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner * Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward * Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly * Recruit, interview and train team members Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.