Executive Deskside Support 8/12/2016

VDart Inc Reston, VA

Company
VDart Inc
Job Classification
Full Time
Company Ref #
28753439
AJE Ref #
575866120
Location
Reston, VA
Job Type
Regular

JOB DESCRIPTION

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ROLE: EXECUTIVE DESKSIDE SUPPORT

POSITION: SITE SUPPORT SPECIALIST - VIP

LOCATION- RESTON, VA

Hours- M-F 7:30 - 4:30pm EST (However since this is for VIP support this will require some nights and weekends as well as some special requirements during quarterly meetings.)

* Client is currently seeking Site Support Specialists to join the EUC Team in multiple locations across US. The primary responsibility for this position is to provide desktop computer support for users in a Microsoft Windows environment. Other responsibilities include mobile device support, first level LAN and WAN networking, and Server hands-on support. Primary support will be for local users and will include support for remote customer offices as needed. Excellent interpersonal, customer service, and technical skills are all qualities of a successful candidate for this position. (1.) Incident Management + Change Management (Planning & Execution)
* On - call Escalation
* Ticket Quality
* Process adherence & Security compliance
* Customer feedback ( Appreciations, CSAT survey results)
* KB preparation and review, Knowledge sharing & documentation
* Root cause analysis / Problem Management + Capacity / Architectural Management
* SLA compliance for tickets
* Value Add
* Training / Mentoring