Executive Housekeeper

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POST DATE 9/11/2016
END DATE 10/10/2016

Hotel LeVeque Columbus, OH

Company
Hotel LeVeque
Job Classification
Full Time
Company Ref #
hc.48DBA1FB0D361801
AJE Ref #
576141836
Location
Columbus, OH
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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HOTEL LEVEQUE A Beacon of Hospitality Hotel LeVeque, the star of the Columbus skyline, blends history and contemporary design with the timeless art of hospitality for people who are looking for an indulgent escape. We are GRACIOUS, hospitable and passionate about standout service. We anticipate our guests needs and design spaces and signature experiences just for them. We are AUTHENTIC, Inside and out, our hotel reflects and illuminates its history and location. We embody the best of Columbus in architecture, Midwestern hospitality, food and beverage, and accommodations. We are INSPIRING, Our hotel inspires travelers to explore, stay, work and relax through its design details and reputation for excellence and innovation. We are BOLD. Corporate Overview: Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest spanning our business in major cities across 10 states. Our Company is dedicated to putting people first. FHGs strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence. Position Summary: Hotel LeVeque is looking for a creative Lifestyle Executive Housekeeper to manage our housekeeping deparment. The ideal person would have experience in a lifestyle brand, understanding of what a boutique hotel is, and how to successfully recruit, train, and lead lifestyle associates. Responsibilities include but are not limited to: * Manage the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. Display leadership qualities in regards to thinking clearly, quickly and making decisions. Ability to motivate staff and maintain a cohesive team. * Manage and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, as well as health/sanitation standards and regulations to achieve a high level of cleanliness. Monitor and ensure that the Housekeeping staff performs their job functions to the hotels expected level of service. Assist the Housekeeping staff whenever necessary in performing all job functions * Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Evaluate staffing requirements and prepare work schedules weekly adhering to budget goals. Ensure payroll is documented and submitted accurately and promptly. Ensure payroll forecasts are submitted accurately and promptly * Respond to guest requests, concerns and problems to ensure guest satisfaction. Ensure departmental compliance with guest requests and follow up to ensure satisfaction * Create and implement systems that provide guests with an experience that is exactly like nothing else * Performs routine property walk-throughs and facility inspections. * Coordinates assignments, projects and priorities * Routinely attends daily pre-shift meeting with associates to monitor and ensure compliance with policies, procedures and processes. * Insures that all employees in the division have the tools, equipment and supplies needed to accomplish their respective jobs * Reviews internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules * Responsibility for recruiting, interviewing, hiring, training, disciplining, coaching, counseling, performance evaluations and terminations as necessary * Preparation of department annual operating budgets * Enforces 100' staff compliance with uniform and grooming standards * Ensures housekeeping support and storage areas are in a clean, neat and orderly fashion * Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments * Model the highest possible example in conduct, temperament, attendance, punctuality, and standards of work. * Represent the hotel in a positive manner at all times. * Assist in recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining housekeeping employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures * Uses all performance management tools to provide guidance and feedback to team. * Promotes a cooperative work climate, maximizing productivity and morale