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Principal Responsibilities: - Maintains cleanliness for both guest rooms and public areas and inspects them to ensure that the standards are met. - Foster a positive, cooperative work environment between staff and management. - Supervises employees in housekeeping department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. - Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems. Job Duties: - Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process. - Project Management Prepares and supports those affected by change, monitors transition, and evaluates results. - Customer Service Maximize Customer Service by attaining 80' or better on Franchise Guest Service Scores. Respond and resolve all guest complaints timely and appropriately. Responds promptly to customer needs, requests for service and assistance. Plans work schedules and room assignments with minimum disruption to guests. - Communication - Speaks clearly and persuasively in positive or negative situations. Communicates change effectively. Communicates changes in room status to the front desk. - Team Work Upholds organizational values, treats people with respect and promotes a harassment free environment. Coordinate with other departments to fulfill guest special requests. - Quality Management Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80' or higher on Franchise product quality scoring. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis. Develop and maintain housekeeping department programs to ensure that the quality criteria are met including deep cleaning, special projects and preventative maintenance. - Adaptability Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. - Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed. - People Management Ensures each employee completes orientation and required brand training. Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards. Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Assists in maintaining effective employee relations programs within the hotel. Provides regular performance feedback to all employees. Manages difficult or emotional employee situations. Develops subordinates skills and encourages growth. - Safety and Security Uses ongoing safety training to minimize workers compensation claims. Recognizes and corrects conditions which may create security, fire or accident hazards. - Compliance Maintains key control and lost and found and ensures staff is trained to follow correct procedures for both. - Business Acumen Understands business implications of decisions, aligns work with strategic goals. Participates in the preparation on the housekeeping budget, codes invoices and follows all bid processes. Seeks out cost reduction methods while ensuring no impact to guest perception of the hotel. Orders and buys cleaning supplies, linens and chemicals at the best prices. Maintains inventory of supplies and ensures staff follows proper inventory cost control procedures.