Tour this beautiful and unique hotel here: http://hotelvideos.us/man2014.html Executive Housekeeper KEY RELATIONSHIPS: Internal: Housekeeping Associates, Front Office, Engineering , Food & Beverage, Spa External: Guests, contracted cleaning companies, supply vendors, laundry companies JOB PROFILE (a summary of key responsibilities and subjective attributes): The Executive Housekeeper is responsible for the oversight of a property-wide cleaning program that is consistent with resort and AAA Standards. This individual is responsible for the daily leadership and supervision of a team of Housekeeping associates. The Executive Housekeeper must be a strong and effective communicator with excellent time management skills. This position requires a leader who not only directs and motivates associates, but also works to constantly upgrade the guest service standards and the esthetics of the property. Continuously monitors cleaning programs, amenities, and services to maintain a competitive edge within our industry. Implements departmental training initiatives, incentive programs, and departmental processes. Coaches, counsels, and disciplines associates in an effective, fair and consistent manner. Ensures processes are in place that effectively serve guest requests. Responds appropriately to resolve guest issues. This individual is a role model whose actions set an example for the entire team. EXEMPTION REQUIREMENTS: The positions primary duties are the management of the Housekeeping department. The Exempt Department Manager customarily and regularly directs the work of two or more full time equivalent team members. Department Managers are responsible for monitoring and evaluating team member performance and have primary responsibility for providing recommendations as to hiring, firing, promotion and other changes of status of team members within the Department. The Department Manager also customarily and regularly exercises discretion and independent judgment in defining and achieving Department objectives and has primary responsibility for evaluating those objectives and making recommendations for changes to Department structure, management, and goals. The Department Manager also has primary responsibility for interfacing with other Resort Management to assure integration of Department operations into the overall management of the Resort. The executive is required to spend at least 50' of work time engaged in primary duties outlined above. In the event less than 50' of work time is spent completing primary duties, it is the responsibility of the executive to notify the General Manager. The General Manager will complete a status form to change the status to non-exempt hourly position eligible for overtime and convert the compensation to an hourly wage. The individual will then need to follow the non-exempt wage and hour requirements. Informing the immediate supervisor of not consistently working more than 50 percent of time in an executive position will not negatively impact your position with the company. Performance will continue to be measured on meeting the performance goals established by the General Manager and updated periodically Timekeeping: It is your responsibility to accurately record hours worked including meal periods. Time recorded must reflect actual time worked. The Company reimburses team members and department managers for reasonable and necessary expenses in accordance with the hotels expense reimbursement policy. Refer to the team member handbook for details. You are responsible for administering this policy for the Department. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.