Exit Gate Booth Agent
Dollar Thrifty Automotive Group, Inc. - Romulus, MI
This job is no longer active. View similar jobsJob Summary
- Company
- Dollar Thrifty Automo... Dollar Thrifty Automotive Group, Inc.
- Location
Romulus, MI, US
- Job Type
- Regular
- Job Classification
- not provided
- Experience
- not provided
- Education
- not provided
- Company Ref #
- J3I2LZ6Y5SR800HB5STJ3I2LZ6Y5SR800HB5ST
- AJE Ref #
- 555706077
- [+] More
Job Description
Responsibilities
Responsible for greeting customers and ensuring all rental information is complete and accurate; utilizing approved sales techniques to capture additional revenue for optional services, and maintaining security of assets on property.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS: % TIME
1. Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle. 60%
2. Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures. 15%
3. Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate. 10%
4. Assist customers with directions, and review and resolve rental contract and vehicle issues. 10%
5. Manually log and release vehicles from lot during computer system outages or unavailability. 5%
Perform related responsibilities as required or assigned.
Requirements:
Qualifications
REQUIRED QUALIFICATIONS:
Knowledge and Skill
? Knowledge and skill in the operation of car rental software and hardware
? Knowledge of car rental operations
? Ability to manage stressful and unusual situations while maintaining good customer relations
? Good organizational skills with the ability to write clearly and concisely
? Ability to understand and follow oral and written directions
? Ability to speak and understand English
? Car rental product knowledge and ability to use effective and approved sales techniques, as required
? Ability to type and perform accurate data entry
? Ability to process all paperwork according to policies and procedures
? Ability to operate radio, security and computer equipment.
Required Education/Experience
? High School Diploma or Equivalent
? Prefer 9 to 12 months car rental or sales experience
? Valid driver?s license as required by state
