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Export Account Coordinator

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POST DATE 9/15/2016
END DATE 10/29/2016

Nilfisk, Inc. Springdale, AR

Company
Nilfisk, Inc.
Job Classification
Full Time
Company Ref #
143685
AJE Ref #
576180190
Location
Springdale, AR
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

APPLY
Export Account Coordinator

EXPORT ACCOUNT COORDINATOR - SPRINGDALE, AR


MAJOR FUNCTION

Account management of intercompany / international customers, proactive communication and management of customers including periodic meetings, reviewing and processing orders, providing customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, bringing to manager s attention when necessary to ensure that proper and satisfactory service is delivered.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Inter-Company Account Management

Work directly with customers to ensure their business needs are met on time and in a satisfactory manner

Proactive communication and management of customers including periodic meetings to meet or exceed customer expectations

Manage high volume of emails

Maintain a high quality of service to the customers and respond quickly to any inquiry via voicemail, e-mails, etc.

Schedule creation & open order management, ensuring timely shipments of all products

Proactively communicates appropriate information such as transfer pricing, product information, parts availability, part number changes, etc. to solve problems and assist customer in making sound decisions

Issues return goods forms and call tags as needed

Issues credit/re-bills based upon established guidelines and procedures

Quotations

Coordinates with Buyers/Planners to ensure machine/parts availability

Alerts Manufacturing and Purchasing on shortages and large incoming orders Conducts weekly meetings to ensure machines are built on schedule
Processes orders received from e-mails/EDI (Electronic Data Interchange)

Work with shipping to communicate special requirements or changes needed in transportation arrangements. Responsible for printing orders for shipment, booking of containers, movement of paperwork between forwarders and customers.

Working knowledge of export terminology and INCO terms including letters of credit


MINIMUM REQUIREMENTS

EDUCATION:

College education or equivalent combination of education & experience required

EXPERIENCE:

Minimum of 7 years customer service experience, preferably in an export or manufacturing environment, with a minimum of 5 years Account Management experience.

KNOWLEDGE & PERSONAL ATTRIBUTES:

*

Good working knowledge of Freight Forwarding/Export
*

Detail oriented; excellent organization and follow-up skills
*

Sense of urgency to get tasks completed
*

Ability to work independently, and in a team environment
*

Ability to work well under pressure and deadlines
*

Strong interpersonal skills
*

Enthusiastic with the ability to influence others
*

Ability to plan, organize, and manage multiple tasks
*

Excellent oral and written communication skills
*

Able to interact with all functional areas and all organizational levels

COMPUTER SKILLS

*

Job involves working in front of computer screen

*

Proficient with MS Office (Outlook, Word and Excel)
*

Working knowledge of ERP systems, BAAN preferred
*

Capability to learn new software

#LI - PRIORITY