External Service Coordinator
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POST DATE 8/26/2016
END DATE 10/25/2016
JOB DESCRIPTIONDescription/Job Summary
Imagine what you could do at Quincy Compressor!
Quincy Compressor LLC makes and sells the highest quality reciprocating and rotary screw air compressors, vacuum pumps and a full line of air treatment components. Our products are used around the world in manufacturing plants,
hospitals, climate control systems and any application that requires reliable air assistance.
If you're as tough, dependable and efficient as the compressors we make, then you're the right fit for Quincy Compressor. We are currently seeking an
External Service Coordinator to join our team! This position will be based out of our Quincy Compressor Direct Store located in
Basic Function of the External Service Coordinator:
Open, quote, dispatch and schedule all shop and field service repairs and preventive maintenance of compressed air equipment, vacuums, dryers, etc., providing regular updates to the Service Manager and the customer.
Nature & Scope:
Shares responsibility and works closely as a team with the Internal Service Coordinator to coordinate the activities of their shared Service territory. Serve as information liaison between the Service Department and customers.
Answer incoming Service Department calls.
Secure parts pricing, prepare quotes and send to customers.
Set up new customers, including credit applications, credit card authorizations, A/P setup, defining bill-to information, sending start-up letter, etc.
Schedule service jobs upon receipt of customer purchase orders.
Open, dispatch, and schedule all shop and field service repairs in computer system.
Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
Code invoices for outside purchases as appropriate through ePayables.
Maintain weekly technician service schedule and supply to technicians.
Provide prompt response and regular updates to customers.
Maintain and update scheduled service orders in computer system (including both manual orders and service contracts).
Facilitate the closing of service orders approved for invoicing; invoice service jobs once completed.
Prepare credit notes and manual invoices for review by the Service Manager.
Type estimates of repair, service agreements, letters, memos, etc.
Maintain service files, including Service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
Prepare outgoing mail and overnight mail packages.
Coordinate travel arrangements for Service Technicians, as well as local/regional service meetings and training courses.
Coordinate the installation of new compressed air equipment with Sales.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with Quincy standards, while always striving to understand the needs and expectations of the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Cross-train on Internal Service Coordinator duties and serve as their backup.
MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.
Education and Experience:
High School diploma or equivalent required; Associate s Degree in relevant field preferred.
Service coordination experience in an industrial service industry preferred.
Job Knowledge, Skills, and Abilities:
Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
Must be proficient in Microsoft Office, including Word and Excel.
Experience with BPSC and/or FX preferred.
Mostly office environment with some exposure to warehouse or workshop environment. May be required to work overtime and occasionally on weekends as needed.
Quincy Compressor aims to assist our employees in all areas of life: physical, financial, and personal wellness through a competitive compensation and benefits package. See our Benefits web page for more information.
Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected Veteran status
or any other protected class. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.
Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or call 251.937.5900. Reasonable accommodation requests will be
considered on a case-by-case basis.