FT Guest Service Specialist

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POST DATE 9/14/2016
END DATE 10/13/2016

Conrad Hotels & Resorts Miami, FL

Company
Conrad Hotels & Resorts
Job Classification
Full Time
Company Ref #
hc.3A5DC0681895ECE5
AJE Ref #
576172977
Location
Miami, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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A Telephone Operator with Conrad Hotels and Resorts is responsible for answering and responding to internal and external calls in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? At Conrad Hotels & Resorts, smart luxury is at the core of everything we do. At each location, spanning five different continents including some of the worldÆs greatest gateway cities and most sought-after destinations, luxury begins with the individual. We offer our guests one-of-a-kind experiences with sophisticated, locally inspired surroundings. Service thatÆs more than personal, itÆs intuitive. And connections to people and places around the corner, and halfway around the world. We are the destination of a new generation of global travelers for whom life, business and pleasure seamlessly intersect. Conrad Hotels & Resorts is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand how to provide smart luxury and one-of-a-kind experiences, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. What will I be doing? As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner * Provide information and demonstrate knowledge of all hotel facilities and services * Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations * Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling * Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc. Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.