FULL TIME Clerical Associate II

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POST DATE 9/16/2016
END DATE 10/16/2016

Sears Syosset, NY

Company
Sears
Location
Syosset, NY
AJE Ref #
576194480
Job Classification
Full Time
Job Type
Regular
Company Ref #
50733723
Experience
Entry Level (0 - 2 years)
Education
High School Diploma or GED
Min Salary
0.00
Max Salary
0.00
Salary Unit
per hour

JOB DESCRIPTION

FULL TIME POSITION

Eligible for benefits after 90 days for associate and family.
5 days a week, 30+ hours a week. 5am - 2:30pm
Must be flexible with the work schedule depending on business needs.


Job Purpose: To ensure customer service and clerical inventory/4-walls support activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers both internal and external. Job Responsibilities: * Perform specific inventory related processes and support related 4-walls activities * Investigate and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs * Input data into DOS and other related DD channel systems * Communicate with internal and external customers any requested information * Respond to all phone requests/inquiries within designated time window * Perform required processing of customer data based inquires, both internal and external * Communicate effectively on all issues related to the daily operations within the department * Cross train as needed to learn all clerical functions * Must meet deadlines and productivity/quality standards * Assist other departments as needed * Perform miscellaneous duties as assigned
~dc~Specific Essential Functions: * Ability to read, write and speak English * Ability to solve problems * Ability to handle multiple tasks in a fast paced environment * Ability to follow directions * Able to handle stressful situations and work in a fast -paced environment * Ability to appropriate safety procedures and equipment to protect company and customer assets * Ability to work in non-air conditioned environment , where appropriate * Ability to work variable and flexible hours including overtime * Ability to read and utilize reports as needed * Ability to follow ISO 9001 process guidelines Experience/Education/Certification Requirements: * High school preferred * 1 year customer service preferred Required Job Competencies: * Open to change and the ability to effectively implement change quickly * Work well with others in a team setting to deliver high performance results * Accept responsibility for work assignments and job duties and to be held accountable for successful completion * Effective time management skills * Detail oriented and organizational skills * Initiative and sense of urgency * Convey a positive image of the company in all actions and behaviors * Value diversityEqual Opportunity Employer / Disability / Vet.