FULL TIME Clerical Associate II
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POST DATE 9/16/2016
END DATE 10/16/2016
JOB DESCRIPTIONFULL TIME POSITION
Eligible for benefits after 90 days for associate and family.
5 days a week, 30+ hours a week. 5am - 2:30pm
Must be flexible with the work schedule depending on business needs.
Job Purpose: To ensure customer service and clerical inventory/4-walls support activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers both internal and external. Job Responsibilities: * Perform specific inventory related processes and support related 4-walls activities * Investigate and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs * Input data into DOS and other related DD channel systems * Communicate with internal and external customers any requested information * Respond to all phone requests/inquiries within designated time window * Perform required processing of customer data based inquires, both internal and external * Communicate effectively on all issues related to the daily operations within the department * Cross train as needed to learn all clerical functions * Must meet deadlines and productivity/quality standards * Assist other departments as needed * Perform miscellaneous duties as assigned
~dc~Specific Essential Functions: * Ability to read, write and speak English * Ability to solve problems * Ability to handle multiple tasks in a fast paced environment * Ability to follow directions * Able to handle stressful situations and work in a fast -paced environment * Ability to appropriate safety procedures and equipment to protect company and customer assets * Ability to work in non-air conditioned environment , where appropriate * Ability to work variable and flexible hours including overtime * Ability to read and utilize reports as needed * Ability to follow ISO 9001 process guidelines Experience/Education/Certification Requirements: * High school preferred * 1 year customer service preferred Required Job Competencies: * Open to change and the ability to effectively implement change quickly * Work well with others in a team setting to deliver high performance results * Accept responsibility for work assignments and job duties and to be held accountable for successful completion * Effective time management skills * Detail oriented and organizational skills * Initiative and sense of urgency * Convey a positive image of the company in all actions and behaviors * Value diversityEqual Opportunity Employer / Disability / Vet.