Facilities Manager, Operations
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POST DATE 9/3/2016
END DATE 1/14/2017
The University of Chicago
Campus - Hyde Park, IL
JOB DESCRIPTIONRelationship Management:
-Communicate regularly with clients and service providers to appreciate needs and activities resulting in a comprehensive understanding in order to provide proactive communication and prevent negative impacts.
-Utilize systematic approach to maintain client concerns to ensure timely resolution through judicious escalation when appropriate.
-Create and manage service agreements to ensure clarity in what and how services are provided and what is considered a basic service versus an additional cost.
-Tour prospective tenants through spaces, provide input on leases, manage relationship with tenants, review budgets and prioritize space improvement opportunities (lease administration).
-Develop quantifiable measures of performance and client satisfaction; monitor, communicate and participate in the development of strategies to improve where necessary.
-Provide clients with necessary reports addressing charges (re-charges) and basic service activity as required.
-Evaluate and appropriately advocate for client needs and requests.
-Coordinate small projects requiring single or multiple trades/contractors.
-Conduct regular inspections in assigned facilities and spaces to identify outstanding maintenance needs prior to client escalation and effect resolution.
-Identify operating alterations and renovations projects based on observations and client request.
-Conduct regular inspections in assigned facilities and spaces to compare conditions with standards for activities, such as cleaning
-Coordinate project work for vendors, such as window washing and cleaning.
Campus Community Support:
-Act a point of contact for Capital Project Delivery project managers and manage client services by assisting in the identification of stakeholders and client impacts.
-Provide routine feedback to project managers regarding adverse impacts caused by project activities.
-Assist project managers, shop supervisors and other staff in the facilitation of service interruptions.
-Report deficient City of Chicago conditions (street light repair, clogged street drains, collapsed sewers, etc.) to City's 311 service, monitor and track.
-Represent Operations as point of contact for other FS functions, such as Office of Sustainability and accessibility.
-Work with Operations' supervisors and managers to adequately cover project kickoff, owner and contractor (OAC) and client meetings.
-Other Duties as Assigned
Residence Hall and Dining Facility Management:
-May manage one or more residence halls and/or dining facilities (above outlined Relationship Management, Stewardship, and Campus Community Support responsibilities also applies here)
-Assist in preparing, monitoring, and adhering to budgeted income and expenses with the assistance of the Finance Unit.
-Plan, procure and manage property services, renovations, remodeling, and rehabilitation projects for common spaces, room turnover and short-term room use activities.
-Provide work order oversight and coordination for tasks assigned to other units and assist with prioritizing and escalating for completion as needed.
-Upon request, attends CSL house meetings which may include evening hours.
-Assists in the hiring, supervising, evaluating, mentoring, and providing technical support to maintenance staff on client service and project coordination matters. Supervises outsourced vendors such as housekeeping.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability.
The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans Employer.
Job seekers in need of a reasonable accommodation to complete the application process may contact Human Resources by calling 773-834-1841 or by emailing email@example.com with their