Field Deskside Support Function

Overview This position is responsible for providing Deskside support (defined
below) to the clients in the field office in which they are based and for
clients in any surrounding satellite offices.Part-time (approx. 20 hrs/week)
position The intent is to review the activity levels, mostly by monitoring
Service Desk tickets, during the first 3-6 months and make any adjustments
necessary at that point.The position reports functionally up through the
IT organization and organizationally through the Asset Manager or Operations
Manager.The workload will largely be driven by Incidents or Service Requests
entered on the Remedy Case Management system used by the company's service
desk. The IT Business Analyst and/or the Asset Manager/Operations Manager
may also request assistance with a specific issue or task within the scope
of responsibility.ResponsibilitiesThe following activities are in scope
for this position: -?Provide desk side support (Hardware/Software Support
& Training) on Windows PCs; local & networked printer and MFP devices and
other PC peripheral devices (e.g. PDAs, Air cards etc). This includes
support for any software titles on the company's standard image.?Install,
configure, test and maintain IT hardware as necessary to address Incidents
and Service Requests made by the client group.?Diagnose problems with software
configurations and Network (LAN) connectivity issues.?Manage the local
inventory of desktops, laptops and other hardware, performing or scheduling
any

Requirements

A minimum of two years experience in an Information Technology support
role.Computer Proficiencies: Proficiency in Windows Desktop Operating Systems
(XP, Vista) and in Microsoft Office Productivity applications (Outlook,
Access, Excel, Word, PowerPoint, Project and SharePoint) required. Experience
working with computer applications used in the Upstream Oil and Gas industry
would be desirable. Some experience of working with Windows Server Operating
Systems, networking and VOIP technology would be beneficial.

Apply for this Job at:
http://www.net-temps.com/job/brpm/ND/field_deskside_support_function.html?r=aje

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