Field Monitor Non-Exempt

LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.

LogistiCare seeks a full time Field Monitor. The Field Monitor is responsible for ensuring transportation providers who contract with LogistiCare meet and exceed the compliance requirements contained in our contract. This includes Training drivers and attendants in Passenger Assistance & Safety, and in Defensive Driving. Performs random and/or assigned field investigations, and files reports on each investigation using appropriate reporting form, of providers' adherence to contract requirements, service quality at the particular facility, and the continued appropriateness of LGTC's assigned level of service for trips to the facility. The Field Monitor also performs vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards.

Essential Duties and Responsibilities:

- Maintains certification as Instructor for both Passenger Assistance, Sensitivity & Safety as well as Defensive Driving.

- Trains driver and attendants using LGTC prescribed training curriculum.

- Performing vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards.

- Performs scheduled and random visits (within region) to healthcare facilities and contracted transportation providers to verify level of
service and provider adherence to contract standards.

- Schedules field work in coordination with appropriate management (i.e., Transportation Manager, Regional Manager, Director of Operations) to include planning and documenting work schedule and providing follow up reports to management on a regular basis.

- Investigates quality of transportation provider's on-time performance, driver's adherence to service requirements and any alteration(s) to rider's level of service and/or scheduling requirements.

- Focuses investigations on appropriate assignment of level of service by LGTC
and/or facility, and potential fraud and abuse based on available billing and trip data.

- Performs other duties as assigned.

- Salary will be commensurate to incumbents experience and prior training.

LogistiCare is an Equal Opportunity Employer.

Education:

- High school degree or equivalent

Experience:

- One to three years transportation experience

- Prior experience in training and presenting information to groups

- Prior experience in inspecting or auditing preferred

- Prior audit experience and/or knowledge of Medicaid guidelines a plus

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1364806-1867-9449