Field Service Engineer

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POST DATE 9/1/2016
END DATE 12/19/2016

Fluidigm Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Collaborative, assertive, flexible, passionate, driven, and inspired. These aren't just nice words; they're the start of every great Fluidigm career.

We are a growing community of thinkers and creators, dedicated to pursuing the fundamental truths of biology. We seek to empower and inspire our customers and each other to push limits and envision ever more creative answers to "what if " As the industry pioneer in revolutionary single-cell technology and a cutting-edge leader in production genomics, we are committed to enabling biological exploration at every level.

And if you're into all that too, we're ready to commit to you.

Fluidigm is looking for a Field Service Engineer to provide break-fix instrument service to Fluidigm customers predominantly for the MASS CYTOMETRY INSTRUMENTS (CYTOF SYSTEMS), serving as the primary customer contact on technical and service related issues.

You Are:


Passionate about working for a company that creates cutting edge scientific solutions* Inspired by the opportunity to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry

You Will:


Be responsible for system installations, service visits, and technical support case management

Troubleshoot instrument hardware and software, often under challenging conditions

Contribute to high-value service related procedures and documents

Identify areas for product and process improvement and communicate these accordingly

Adopt and leverage our business policies, procedures, and reporting

TRAVEL AROUND 60% on both a scheduled and unscheduled basis

Enjoy a highly competitive compensation package, including better-than-average benefits and growth opportunities, as well as a dynamic and rewarding company culture* Have fun, be fully engaged and promise to have a life beyond "work"



BS in a science or engineering discipline

4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training


Technical support/service experience

Substantial working knowledge of electrical and mechanical sub-systems

Expertise in employing root cause analysis and corrective action methodologies

Experience with laser optics desirable

Prior work with life science instrumentation, especially mass spectrometers desirable* Familiarity in / ServiceMax preferred

We Will:


Support you in your ongoing development and contribution both as an employee and a person

Value your contribution and enlist your feedback

Host excellent company-wide events multiple times a year