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Field Service Engineer III (PT)
Field Service Engineer III (PT)
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POSITION SUMMARY and CORE RESPONSIBILITIES
Provides highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer s equipment operates efficiently. Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instructs customers in operation and basic maintenance of VMS products. Requires no direct supervision. May coordinate and review the activities of a small group of Installation Representatives. May coordinate other expert company resources required to assist in performing the installation or upgrade activities.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
Minimum Required Skills and Knowledge Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment.
Knowledge of and professional technical experience with micro-computers/PC based systems
Customer focused attitude
Articulate and skilled in interpersonal communication
Fluency in English, both written and spoken
Sound computer usage and debugging skills
Sound knowledge of networks and networking techniques
Sound understanding of imaging systems
Obtains and completes LMS training plan specific to assigned responsibility.
Applicable to the Oncology Systems business only:
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
o Proof of valid identification (photo, driver s license, SSN)
o Criminal background checks
o Drug screens
o Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
o Annual TB testing
o Healthcare training
Experience Level with Business Tools Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
BS in Electrical Engineering preferred. Will consider technical degree with commensurate experience.
Percentage of Travel Required