Field Service Manager

Direct field service personnel who perform on-site routine services including installation, maintenance, construction and repair at customer locationsLenexa, Ks sales office of international company specializing in stainless steel food processing equipment for a variety of industries has an immediate opening for a Field Sales manager. Directs field service personnel who perform on-site routine services including installation, maintenance, construction and repair at customer locations throughout the United States. Oversees the scheduling and training of field service representatives. Relies on extensive experience and judgment to plan and accomplish goals. This position requires ability to travel to remote customer locations for extended periods. Must be able to successfully direct multiple projects in various locations.Essential Functions:1. Determine schedules, sequences and assignments for work activities, based on work priority, quantity of equipment and skill of personnel.2. Continuously improve customer satisfaction through programs to reduce delinquencies, provide for on-time delivery, and meet customer quality and cost expectations. Actively seek customer interfaces to communicate and facilitate customer needs within the organization.3. Monitor employee's work levels and review work performance.4. Monitor tool and parts inventories.5. Work with operations and engineering analyze information to determine needed installations, services or repairs.6. Work closely with Cus

Requirements

RequirementsKnowledge, Skills and Abilities:* Mechanical knowledge of machines
and tools, including their designs, uses, repair and maintenance.* Demonstrated
Knowledge of PLC operations and Allen Bradley and Mitsubishi control systems.*
A demonstrated ability to perform professionally under less than optimum
conditions.* The ability to communicate in a professional manner with customers,
OEM representatives and others both within and outside of the Company.*
Production and processing knowledge of raw materials, production processes,
quality control, costs, and other techniques for maximizing the effective
manufacture and distribution of goods.* Effectively and consistently apply
skills to include, yet not limited to: critical thinking, time management,
active listening, instructing, decision making, quality control analysis,
coordination, management of personnel resources, written and verbal comprehension
and problem solving.* All work is to be performed in a manner that demonstrates
consistent application of attributes to include, yet are not limited to:
dependability, integrity, leadership, self-control, cooperation, stress
tolerance, persistence, adaptability, flexibility, independence and initiative.Training/Education
and/or Special Qualifications:* An appropriate mix of education and experience
which would allow the employee to obtain the knowledge, skills and abilities
listed above; and at least 5 years of experience directly related to the
duties and responsibilities

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http://www.net-temps.com/job/su14/52649/field_service_manager.html?r=aje

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