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Field Service Manager

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POST DATE 8/20/2016
END DATE 12/23/2016

Cushman & Wakefield, Inc. New York, NY

New York, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Job Title

Field Service Manager

Job Description Summary

Works independently and closely with the CMO team on Client assignment. Supervises the activities of the Sr. Portfolio Managers/Portfolio Managers/Lead Engineer/Engineering dept./contractors/consultants, pertaining to the Performance, reporting, correspondence and communication aspects of all Property/Facility function. Interacts with Client directly on issues concerning the facilities (CO/GWC/CEV/Admin). Establish Priority for projects including reports and manuals, set manpower requirements where applicable. Supervise all preventive maintenance, construction and capital improvement projects. Adhere to policy and procedure set forth in the Client Playbook. Assist CMO team in development of best practices, vendor relations, budget adherence, SOW and compliance to MSA. Provide leadership to field teams

Job Description


SPM, PM, Lead Engineer, security personnel relating to FSD/EAP. 1-20 people

Specific Duties:

* Provide strategy for vendor relations platform to include all Client service providers

* Help develop vendor work flow strategy to take advantage of geographic strength of service providers in HVAC/electrical and plumbing (MEP)

* Assist MEM team with union negotiations, job planning, labor allocation and performance.

* Provide leadership for our SPM field managers.

* Contribute to the establishment of office Policies and Procedures incorporating the Policies and Procedures of Client and Cushman & Wakefield and the requirements to meet the needs of Client/Customer Groups.

* Directly interacts with Client's corporate staff in effort to maintain assignment. Review all Floors and corporate spaces to meet Client's expectation of space/desk top management programs. Review inspection reports provided by Property manage, Lead Engineer/Engineers prior to issuance to owner to determine accuracy and thoroughness of reports.

* Supervise the activities of office personnel and monitor the performance of the Administrative Staff, maintenance staff and contracted services staff.

* Monitor and evaluate the response, activities and corrective action taken by the staff on all Work Orders, Purchase orders, take corrective action as needed.

* Establish, prepare, review and monitor budgets; review all expenses and report any unusual variances and provide information detailing causes and corrective action.

* Interview, select, hire, evaluate, transfer, demote or terminate personnel in accordance with policy established by Cushman & Wakefield and Client

* Prepare payroll and related overtime worked. Sign weekly/bi-weekly payroll submissions

* Be thoroughly familiar with and administer all service agreements, permits or licenses required by law or by code including:

* Refrigeration

* Life Safety/EAP/LL#5

* Standpipe and Sprinkler Certificates

* Elevator Test and Permits Electrical sign-offs

* Construction applications and sign - offs

* Water treatment

* Janitorial services


* Conduct periodic personnel reviews with all subordinates; assist in the development of individual Standards of Performance. Submit written evaluations to appropriate personnel/supervisors.

* Interact with Client's executive group when required.

* Monitor work assignments, working hours, scheduling and performance of all service contractors and personnel providing services to Client.

* Periodically review contract specification; recommend changes (additions or deletions) in order to provide consistently high quality standards. Incorporate changes as approved by Client and Cushman & Wakefield.

* Review and approve daily spend requests of SPM's on FUSION.

* Establish and monitor Building Operations policy & procedures including emergency procedures.

* Be on site during emergency conditions when required.

* Periodically review standards/operations; adjust, correct or change procedures to meet new requirements or building use.

* Through performance instill in the Client Groups and Management a feeling of complete trust and satisfaction. Thereby establishing the highest public relations by all building occupants and Client/Cushman & Wakefield Management.

* Conduct daily operations meeting (when required) with all SPM/Staff & Lead Engineers/Engineers to inform them of daily and upcoming activities; prepare written reports and related documentation or information such as daily contractor's/security notices for information purposes.

* Monitor KPI activity in effort to meet or exceed established targets.

* Develop and encourage all personnel to seek personal and professional growth. Arrange wherever possible for formal training including seminars, workshops and formal training.

* Perform and act ethically in all matters so that they reflect positively upon themselves, Client and Cushman & Wakefield.

* Set up and conduct monthly Client/customer meetings (when required) to discuss problems/issue that affect their occupancy and enlighten them as to ongoing building projects.

* Investigate all Client/customer complaints and make recommendation for prompt resolution.

* Set up and monitor after hour activities (when required).

* Participate in/direct electrical shut downs to perform preventive maintenance.

* Have a complete working knowledge of UPS, EPG, and switch gear operation.

* Review and confirm all Preventive Maintenance is being performed in accordance with recommended specifications.

* Review and comment on all construction drawings, confirm that all comments issued are incorporated in final as-built drawings and physical space.

* Supervise all landscaping and parking area repairs.

* Have a complete working knowledge of the Client/BIG call center. Create, close and track allwork requests (WR). Review web site for reports and use accordingly.

* Manage construction projects for facility.

* Oversee projects and operations at satellite (leased) locations where applicable.

* Lead RFP process for NYC janitorial bid.

* Work within BIG/Yardi/FUSION.

* Assist in the development of the SPM scorecards.

Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.