Field Service Rep-Guilford, CT

Roche Professional Services group is committed to providing industry-defining support to its customers. As a Field Service Representative, you will have the opportunity to travel & demonstrate your expertise as a technical repair &/or installation specialist for Roche assigned product lines, & provide valued service to your laboratory customers in an assigned territory.brbrIn this role you will:brbr* Provide technical support to customers on operational & maintenance aspects of laboratory equipmentbrbr* Perform on-site service, repair &/or installation of company products. This may include any aspect of field support & is not limited to mechanical / system hardware & software or networking/wireless networking.brbr* Identify & analyze moderately complex problems & repairs where possible or escalate to higher levels when repairs are not possible. Schedule & perform preventative maintenance, & modifications as required per department policy.brbr* Monitor customer equipment performance; respond & resolve most routine & non-routine issues.brbr* When repairs are not possible, you will have a support network for escalation of the issue.brbr* Using established practices, policies, & procedures, you will have the opportunity to use your troubleshooting skills diagnosing mechanical, hardware, software & system failure & determining the most cost effective repair / resolution to minimize customer downtime.brbr* Identify revenue generating & cost saving opportunities, implement the Roche Diagnostics service agreement policy, & seek out opportunities to market service contracts to existing customers.brbr* You will provide analysis, feedback & recommendations on product failure trends & service ability issues, & document all activity in a manner compliant with the company's quality procedures.brbr* You will use your expertise to ensure & maximize customer satisfaction during the installation process by ensuring instruments are installed & meet the manufacturer's specifications according to implementation guideline plans.brbrAs a Roche Field Service Representative, you will have specialized knowledge of a particular area, systems, & equipment which requires specific training & certification. This training & certification will enable you to apply your advanced skills to the position & give you the knowledge to adapt procedures, processes, tools equipment & techniques to meet the more complex requirements of the position. As the service provider in your territory, you will resolve most questions & problems for your customers & use your higher level support network to refer only the most complex issues than cannot be resolved.Responsible for maintaining & continuously improving the quality system & achieving quality objectives through daily actions.At Roche Diagnostics, our focus is on improving the lives of patients. From research to lab tests to personalized healthcare, we touch the entire spectrum of diagnostic users.brbrTerritory:Southern CT.Seeking c&idates currently residing within 30 miles of Guilford, CT