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Field Service Representative I HW

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POST DATE 9/15/2016
END DATE 10/28/2016

Varian Medical Systems, Inc. Augusta, GA

Augusta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Position Title
Field Service Representative I HW

Auto req ID

Business Unit Name
Customer Support Services (OCSS)



Job Type

Job Description
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales and other technical support.

Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

EEO Policy
Varian is an Equal Opportunity Employer

Job Requirements
Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
Knowledge of and professional technical experience with micro-computers/PC based systems
Customer focused attitude
Articulate and skilled in interpersonal communication
Fluency in English, both written and spoken

Other Desired Skills and Knowledge will include:
Basic computer usage and debugging skills
Basic understanding of imaging systems

Successfully complete the Varian provided Certifications and Training plan specific to your assigned responsibility.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
Proof of valid identification (photo, driver s license, SSN)
Criminal background checks
Drug screens
Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
Annual TB testing
Healthcare trainings
Familiar with business tools such as: E-mail use, Microsoft Word, Excel, and PowerPoint.
High School Degree or equivalent with 0 1 year of experience

Percentage of Travel Required