Field Service Representative - Solar Services

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POST DATE 9/13/2016
END DATE 10/13/2016

Schneider Electric San Juan, PR

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
002XYO
AJE Ref #
576163211
Location
San Juan, PR
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

APPLY
Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. The incumbent will maintain, retrofit, and provide technical support for all Schneider products they are trained and qualified on. Work on related competitive equipment may also be part of the role. FSR will instruct customers on the operation and maintenance of equipment. He or she will provide technical instruction and guidance to new and less experienced FSR. He or she will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. FSR must be available to respond to emergency calls and for intervention. Maintain service equipment, tools and documentation. Identify sales opportunities and submit them to sales teams in the FS systems (CRM/ERP). Any intervention will have to be prepared and executed in respect of safety guidelines (prevention plan, protection equipment).
ESSENTIAL RESPONSIBILITIES:

* Perform Startup/Commissioning on equipment across the Schneider Electric Solar product portfolio

* Perform Preventive, scheduled and unscheduled Maintenance on equipment

* Track Installed Base (serviceable assets)

* Submit Opportunity Detected during his interventions

* Support serviceable Schneider Solar equipment

* Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.

* Perform basic audits of customers electrical systems and equipment.

* Document all required information for each site (technical report)

* Get signature from customer for acceptance after the execution of the on site work

* Provide daily and accurate time and expense for each customer intervention

* Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.

* Develop innovative solutions to more complex technical problems that arise during start-up.

* Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.

* Works with Sales and looks for other opportunities outside current scope of work

* Will escalate to technical expert in the countries as needed when unable to solve a technical issue

* Perform other duties as assigned

* Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)

SKILLS REQUIRED:

* High level of technical knowledge of electronic/electrical component theory.

* Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members

* Must operate within division policy guidelines using independent judgment in achieving assigned objectives

* Must comply with all safety policies, practices and procedures

* Participate in proactive team efforts to achieve departmental and company goals

* Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.

* Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

* Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.

* Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

* Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.

* Handle multiple tasks simultaneously

* Must be able to stand, walk, and sit for extended periods of time

* Must be able to communicate (speak and hear) effectively to various intellectual levels

* Must be able to lift and carry heavy objects up to single person lifting limit of the company safety policy and assist to the level of multi person lifting.

* Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).

* Verifiable hands-on technical work experience required

* Certification needed according to Business and Country where he is operating.

* Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, Solar inverter systems, electrical distribution, monitoring systems, etc.)

* Clear verbal and written communication skills.

* Posses a valid driver's license.




Primary Location: !*!

EDUCATION AND EXPERIENCE:
Associate degree in electronics/electrical/mechanical with at least 1year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.
FIELD SERVICE REP JR. has 1-3 years experience in Field Services. FSR Jr. role works under general directions for routine work and detailed instructions on new assignments.
FIELD SERVICE REP SR. has 3-5 years experience in Technical Service field. FSR Sr. role works under no instruction for routine work and general instructions on new assignments.
FIELD SERVICE REP EXPERT has 5-10 years experience in Technical Services. FSR Expert role works independently to determine methods and procedures on assignments. The Expert coordinates contracts and manages subcontractors on projects. Expert FSRs integrate all Schneider Electric and customer equipment and systems. Expert is responsible for Service Level provided to customer on-site. This role demonstrates applied technical experience for on-site project management across all BU offers.










Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, lets make the most of your energy.



Schneider Electric is an Equal Opportunity Employer.
Schedule: !*!

EDUCATION AND EXPERIENCE:
Associate degree in electronics/electrical/mechanical with at least 1year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.
FIELD SERVICE REP JR. has 1-3 years experience in Field Services. FSR Jr. role works under general directions for routine work and detailed instructions on new assignments.
FIELD SERVICE REP SR. has 3-5

Additional Benefits

Tuition Rembursement and Health Club Reimbursement