Field Service Sr Analyst
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POST DATE 9/16/2016
END DATE 10/11/2016
JOB DESCRIPTIONFIELD SERVICE SR ANALYST
Requisition ID: 29583BR
Location: Melville, New York
Position Type: Full Time
Newsday Media Group (NMG) is one of the nation s most dynamic media organizations, serving Long Island and New York City through its portfolio of mobile and digital products, print publications and live events. With 19 Pulitzer Prizes and other esteemed awards for outstanding journalism, our mission and vision is to engage consumers and businesses by connecting them to the communities in which they live, work and play.
NMG properties include the award-winning Newsday, Newsday.com; amNewYork, New York City s most widely circulated free daily paper along with its mobile app and amNY.com; Newsday Connect, the digital solutions company serving Long Island business owners; and Newsday Local Publishing, one of the Northeast's largest groups of weekly shopper publications.
Newsday is looking for a Senior Analyst level position responsible for providing highly professional, proactive, customer focused and responsive level II support for IT equipment located in the various Newsday businesses and offices. This support ranges from being the eyes and hands for centrally located network, server and voice support teams to providing full hardware and software support. Successful management of the customer support experience is critical. This position functions with minimal supervision and is expected to be able to lead other field analysts on BAU issues and special projects. *BA or Equivalent, A+ certification, Dell and Microsoft certification, CISCO and other network certification preferred but not required if work experience is commensurate
*7 to 10 years of relevant IT support experience with a company(s) supporting 2500 or more customer nodes in a networked environment
*General working knowledge of voice technology
*Strong level II troubleshooting skills concerning: Desktop hardware and software (Dell and HP preferred), mobile devices hardware and software, wireless devices, smartphones (Android and iPhone), tablets: iPad, and Android, WiFi and cellular, Windows operating systems (Windows 7, Windows 10), and Mac OS X, Office automation applications: MS Office, Adobe, internet browsers and e-mail software, remote access, LAN connectivity, and cable modem access, PC peripherals: Printers, desktop scanners and symbol barcode scanners, Connectivity: CISCO Routers / switches, Windows Active Directory, Virtual Desktop infrastructure, Image Management and cloud computing.
*Strong level of leadership, project management, communication and customer service skills are essential. Must be a team player.
We are an Equal Opportunity Employer and maintain a drug-free and smoke- free workplace..