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Field Service Supervisor Security

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POST DATE 8/24/2016
END DATE 11/8/2016

Schneider Electric Philadelphia, PA

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
002ZIX
AJE Ref #
575969665
Location
Philadelphia, PA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

SUMMARY:
This position is responsible for ensuring that customer satisfaction is maintained with all assigned
accounts. Additionally this position assures the assigned Service Team attains its booking, gross
margin, revenue, and personnel development objectives. This position is responsible for expanding
product offerings to a new and existing customer base. PRIMARY DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

* Develop and propose customer specific maintenance agreements, system expansions and

enhancements

* Assimilate, filter and propagate new design/installation/service ideas

* May direct and supervise service billing and preventive maintenance activities

* Identify, obtain, assemble and organize all necessary proposal documents

* Responsible in assistance for collections of receivables

* May coordinate transition of new customers from operations to service

* May review and approve weekly timecards for assigned personnel

* Set up preventive maintenance tasks and assign personnel

* Review custom reports and take necessary action to improve deficiencies

* May review and approve service orders

* May assist in dispatching, scheduling and coordinating work, including warranty

* Perform quality control inspections

* May interview, hire, train, mentor, evaluate, and when necessary, terminate service personnel

or make related recommendations in accordance with company policies

* Other duties may be assigned

QUALIFICATIONS:
The requirements listed below are representative of the education, experience, skills and/or abilities
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the primary duties. EDUCATION:

* Two (2) year degree required or equivalent related work experience


EXPERIENCE:

* Seven years of related work experience

SKILLS & ABILITIES:

* Advanced understanding of HVAC, Security, Access Control, CCTV, or other

building or electronic control systems.

* Proficiency in software applications including but not limited to, Microsoft Word,

Access, Excel, and Visio.

* Intermediate-level industry product knowledge and outside vendor hardware knowledge.

* Advanced knowledge of service procedures and tactics relative to such areas as

scheduling, project correspondence, documentation, timely notice of claims,
subcontract negotiation and subcontract administration.

* Demonstrated knowledge of financial concepts and terms related to revenue, cost,

gross margin and cash management.

* Demonstrated ability to develop, maintain and improve customer relationships and

provide highest level of customer service.

* Excellent verbal and written communication skills including, but not limited to, the

ability to relate technical terminology to Customers, listen effectively, persuade and
influence decision-makers, and solicit input from others.
PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an employee to successfully perform the primary duties of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the primary duties. Moving over rough or uneven surfaces, recurring bending, crouching, stooping, stretching, reaching or
similar activities, recurring lifting of moderately heavy to light items Transporting of items such as compressors, HVAC equipment, gantry and scaffolding, laptop
computer and luggage, driving an automobile, etc. WORK ENVIRONMENT: The work environment characteristics described here are representative
of those an employee encounters while performing the primary duties of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the primary duties. While performing the primary duties of the job, the employee is regularly exposed to outside weather
conditions. Employee may work in different environments while on various job sites. Must be able to
climb ladders and lift 75-pounds unassisted. May be required to report to work outside normal working hours, on holidays or on weekends. Some
overnight travel may be required.




Primary Location: !*!

Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



AT SCHNEIDER ELECTRIC, BECAUSE WE VALUE OUR EMPLOYEES, WE OFFER A COMPETITIVE BENEFITS PACKAGE THAT INCLUDES MEDICAL, DENTAL AND VISION, MATCHING 401(K), TRAINING AND DEVELOPMENT OPPORTUNITIES AND MUCH MORE. JOIN SCHNEIDER ELECTRIC AND TOGETHER, LETS MAKE THE MOST OF YOUR ENERGY.







SCHNEIDER ELECTRIC IS AN EQUAL OPPORTUNITY EMPLOYER.
Schedule: !*!

Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



AT SCHNEIDER ELECTRIC, BECAUSE WE VALUE OUR EMPLOYEES, WE OFFER A COMPETITIVE BENEFITS PACKAGE THAT INCLUDES MEDICAL, DENTAL AND VISION, MATCHING 401(K), TRAINING AND DEVELOPMENT OPPORTUNITIES AND MUCH MORE. JOIN SCHNEIDER ELECTRIC AND TOGETHER, LETS MAKE THE MOST OF YOUR ENERGY.







SCHNEIDER ELECTRIC IS AN EQUAL OPPORTUNITY EMPLOYER.

Additional Benefits

Tuition Rembursement and Health Club Reimbursement