Field Service Tech-Cedar Rapids, Iowa NE Iowa
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POST DATE 9/17/2016
END DATE 10/17/2016
Cedar Rapids, IA
The global leader in automotive equipment, Snap-on Equipment, has an immediate opening for a Field Service technician in North East, Iowa. Territory includes but include, Cedar rapids, Fort Dodge, Waterloo, Mason City and surrounding areas. Candidates may live in any of these geographies.
The Field Service Technician (FST) is responsible for overall service call completion within territory. The FST is also responsible for assisting in problem solving, equipment installation and repair. Additional responsibilities are below. Serviceable equipment includes:
-Automotive/ General Purpose Lifts
-Collision Repair Equipment
Ability to follow Snap-on's Safety priorities and maintain a safe working environment, through awareness and focus
Ability to further expand the use of Rapid Continuous Improvement in the day to day activates of the job, to help increase organizational capacity.
Repairs, maintains and installs equipment in assigned territory. Follow clearly established standards for swasaasasasrepair protocol, response times prioritization and customer communications.
Ability to resolve customer problems and ensure customer satisfaction.
Sell contracts, updates/upgrades and parts in assigned territory.
Manage customer s equipment needs during and after warranty periods.
Makes cold calls to pursue the sale of service and developed sales leads.
Schedules regular site visits with customers in order to provide timely accurate equipment service.
Assists with collection of outstanding receivables.
Administrative duties such as onsite signatures form customers, inventory management, and fleet management.
Collaboration with Snap-on Equipment Sales Force.
Associates Degree in a technical field, military training or equivalent with 1-5 years of experience.
Basic knowledge of pneumatics and strong mechanical skills.
Computer literacy on Microsoft office products. And knowledge of PC hardware repair.
Basic knowledge of under car automotive operations.
Knowledge of all products serviced by Snap-on Inc. as well as knowledge of all internal procedures.
Ability to lift 75 lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting and sitting while driving are required.
Strong communication skills. Ability to work with customers on a direct basis.
Must possess a valid driver's license.
Must possess the ability to work from home and is a self starter.