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Field Service Technician Level III

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POST DATE 8/31/2016
END DATE 2/22/2017

AVI SPL Cypress, CA

Cypress, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Tracking Code


Job Description

* Service Technician Level 3 or greater skill set.

* Will require advanced trouble shooting and excel at deductive reasoning to evaluate, diagnose, and resolve client issues.

* Good communications skills and ability to interface directly with client required.

* Advanced knowledge of AVI-SPL preferred vender s products or similar product lines required.

* Previous experience with control systems, DSPs required, certifications in these systems preferred

* Ability to test integrated system and train client on use

* Proficiency with test and calibration equipment I.E. VTG

* Preform preventative maintenance visits to help maintain a stable client based system

* Clean equipment I.E. Camera lenses, Display screen (Monitors), equipment fans Etc.

* Positive and effective interaction with internal and external customers

* Equipment delivery and associated responsibilities

* Responsible for documentation as needed IE, Preventative maintenance checklist

* Ability to work overtime as required

* Other duties as requested or required

* Proficient in the safe use of hand and power tools

* Field installation of control programs (AMX / Crestron/Firmware) upload and download capability

* Proven ability to setup/troubleshoot Video Codec s (Tanberg / Polycom / Etc.)

* Ability to diagnose complex system problems

* Ability to solder & crimp connectors

* Perform service tasks in a timely and quality conscious manner. Such tasks include but are not limited to: pulling cable, install connectors, projector mounting / hanging (ceiling mounts) Etc.

* Assist next level service technicians as needed

* Mentor less experienced technicians

Required Skills

* Ability to think and work independently & meet necessary deadlines.

* Effective interaction with employees, customers and colleagues.

* Attention to detail.

* Problem solving and trouble shooting skills.

* Creative thinker.

* PC proficient - must already know your way around a computer.

* Must possess a valid Driver s License and be a safe driver.

* Good oral and written communications.

* Strong desire to learn and be trained.

* Adhere to and understand OSHA standards for all phases of the job

Physical Requirements:

Ability to lift 75 pounds, climb ladders, crawl under tables, etc. This position can have physical demands.

Required Experience

* Candidate must complete all training requirements for this position within the current allowable established timeframe.

* High School Diploma or equivalent

* Associated Technical trade school Diploma or College Diploma (Preferred)

* Minimum of one year industry experience (Preferred)

* CTS certification (Preferred)

Striving for excellence in everything we do, AVI-SPL is committed to honoring these core values:

Character - Being honest and acting with integrity toward each other, our customers and ourselves.

Teamwork- Working together, through the good and the bad, toward a common goal, and being jointly responsible for exceeding customer expectations.

Knowledge - Continuously growing our business and technical expertise and sharing our knowledge for the benefit of others.

Responsibility - -Being accountable for getting the job done right and doing whatever it takes for the growth and success of our team and our customers.

Respect - Appreciating each person's value to the team and treating each other with courtesy and professionalism.

AVISPL is an EEO Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor

Job Location

Cypress, California, United States

Position Type