Field Service Technician
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POST DATE 8/27/2016
END DATE 12/29/2016
JOB DESCRIPTIONSOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!
The Field Service Technician will report to the Regional Field Service Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to residential and commercial PV systems, electric vehicle charging stations, and energy efficiency installations comprising SolarCity s installed base. The Field Service Technician will be asked to assist in the commissioning of the solar array and monitoring systems during project installation.The ideal candidate has significant experience and understanding in the design and installation of commercial and residential PV systems.
Performing required preventive maintenance activities on commercial inverters to maintain warranty coverage
Responding to corrective maintenance cases on both commercial and residential PV systems - includes troubleshooting, testing, repairing activities and updating online case logs accurately
Attending and demonstrating outstanding performance at multiple inverter training schools
Working safely and in accordance with SolarCity and industry standard safety requirements
Report writing, where required, to comply with deliverables in commercial O&M contracts
Working closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
Prioritizing conflicting work requests and escalations
Working with customers unhappy with the performance or functionality of their systems
Ensuring the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of
Working with the electric vehicle charging station teams and understanding the systems and installation requirements
Supporting the ongoing development and improvement of the SolarCity Field Service team
Extensive hands-on experience installing, maintaining, and troubleshooting PV systems
Comfortable in a fast paced field environment
Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment
NABCEP Certification strongly preferred
Journeyman Electrician s card or equivalent required to perform electrical work in the state where work will be performed by the candidate
Greater trades experience in roofing or electrical a plus
Have a minimum of one years of PV installation experience
Proficiency in installing all types of grid-tied inverters & able to work with various ground and roof mount racking systems
Understanding of the NEC codes that relate to PV installations
Must be very organized and be able to meet aggressive timelines
Willing to do residential, commercial & service work
Must be able to climb ladders and stairs, lift 100 pounds, and must be able to work on your feet for long periods of time
Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
Experience with plumbing and HVAC highly desirable
Must be comfortable working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc)
Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on your feet for long periods of time
Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
Must be able to work alone for periods of time and manage your own schedule
Comfortable making decisions independently and handling emergency situations with a calm and directed manner
Excellent customer service skills required
Excellent written and verbal communication skills required
Regular, reliable and predictable attendance required
Ability to work well with others in a collaborative team environment
Must have a valid driver s license
Must have a clean driving record (example no DUI in last 5 years)
Must be able to successfully pass a pre-employment criminal, driving, and drug screen
BENEFITS FOR FULL-TIME POSITIONS
Competitive compensation with many positions incentivized
Paid training with the nation s leader in solar power
Full benefits package including health, vision, and dental insurance
Attractive vacation, sick and holiday pay
401(k) savings plan for eligible positions
Employee referral program
Some positions eligible for equity
Career path opportunities for top performers
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.