Field Service Technician 8/11/2016
Mining, Rock Excavation and Construction LLC
JOB DESCRIPTIONAPPLY Description/Job Summary
To facilitate growth of our company s service program through strong commitment to the delivery of high quality customer service to all Atlas Copco customers. Plus, ensure that the customer s expectations are met every time.
To provide timely service support for technical problems, monitoring, testing, and Demonstrations that result in minimizing downtime, reducing costs, or promoting our Product capabilities in the case of a test or demo. This individual will be responsible
for Troubleshooting, repairing, and installing parts as needed to maintain the equipment.
Provide technical support in the form of troubleshooting either by phone or on site.
Provide parts information in the form of suggested stocking guides.
Provide warranty support; evaluate and validate claims, discuss issues with Product Company, and submit service reports to support claims.
Provide training for distributors and customers on all relevant features and benefits of using our products. This may include creating customized courses per the customer s needs (i.e. the use of bit grinders.)
Provide training on equipment operation and proper use of consumables, such as Rock drilling tools, ground reinforcement products, installation, and grinding Equipment.
Set-up and monitor testing of new or improved components.
Track associated costs,or data from tests to ensure completion
Help to develop solutions to local problems
Knowledge of Caterpillar and Heavy equipment useful
Communicate service and other relevant activities to Customer and Service Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications.
Preprare information as requested whether routine or for special occasions.
Always be courteous and professional in all communications.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual should have knowledge of email software; word processing software; spreadsheet software; and Contact Management systems.
Participate in company planned trainingwhenever
Seek out training for areas of perceived weakness.
Maintain an open mind when working with co-workers or supervisors to learn new approaches
Workcooperatively with all departments in a spirit of teamwork to address problem areas and stimulate after market sales.
Safeguard the assets of the company in general and reveal no information to competitors or outside parties,which could be harmful to our business.
Manage in the best interest of the company, those assets entrusted to you, these may include but are not limited to vehicles, and computers, phones, faxes and products.
Use the targeted resources available to you in the most cost-effective way for promoting the company s business.
Foster practices within the company that is consistent with its values and beliefs. Share knowledge with colleagues and actively work to raise the competence level of the group. Strive for unity and trust within the group and expect to produce results before
receiving rewards. Search for truth and avoid propagating rumors.
Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.
Always promote a positive working environment both with co-workers and customers.
The successful candidate should have a minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience.
Candidate should have strong mechanical aptitude and good work ethic.
Must maintain a valid driver slicense.
Maintain required US Department of Labor, Mine, Safety & Health Administration Training certificates, or complete the training program needs to acquire the Certificates.
Certificates and Licenses:
Maintain a valid driver s license; a good driving record is required.
Maintain current US Department of Labor; Mine Safety & Health Administration required training certificates.
If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver s License (CDL) for Department of Transportation (DOT) purposes.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions.
The noise level in the work environment is usually loud (noise protection required).
The employee is occasionally exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock.
This position is considered Safety Sensitive.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
While performing the duties of this Job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear.
The employee is regularly required to stand and walk.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
1. Travel is required in this position.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.