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Field Technical Support Representative

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking PALO ALTO, CA

Job Classification
Full Time
Company Ref #
Job Type
AJE Ref #


* Interacts with Customer to ensure Customer satisfaction following established procedures
* Performs installations, reinstallations, maintenance, and repairs on Customer equipment Delivers standard services Uses data from known resources to ensure customer product needs are met Solves product level problems onsite with individual customers Overall Customer Satisfaction measured at product repair level Meets commitments within specified timeframe Follows established product escalation procedures Provides technical information to Customer and escalation team for individual product repairs Repair related growth opportunities explored Provides customer service and repair of Printers and MFP devices* _Education and Experience Required:
* Minimum High School/Vocational School or equivalent certification
* _Knowledge and Skills Required:
* Relevant product/company knowledge Moderately basic troubleshooting skills Basic analytical and communications skills Proficient in professional oral, and telephone communication skills Ability to gather relevant information systematically, and identify needs and solve problems following the instruction Ability to maintain ongoing relationships with customers, peers and support partners Ability to effectively interact and communicate with people at operational level Perform reporting and administrative functions Ability to manage time effectively Provides customer service and repair of Printers and MFP devices*
* Job:

* Services
* Title:

* Field Technical Support Representative
* Location:

* United States
* Requisition ID:

* 1505289
* .