Fine Jewelry Sales Coordinator

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POST DATE 9/16/2016
END DATE 10/16/2016

Sears Richmond Heights, OH

Company
Sears
Job Classification
Full Time
Company Ref #
50741831
AJE Ref #
576195505
Location
Richmond Heights, OH
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Jobs in this category are responsible for: selling and servicing customers within one or more departments, including Fine Jewelry; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay; however, the compensation structure may vary by department or store.* Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions * Consistently meets or exceeds associate performance standards * Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store * Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs * Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities) * Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures * Completes required training in the expected timeframe, and participates in ongoing learning opportunities * Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register) * Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement) * Uses basic internet navigation to access and print information and reports * Performs other duties as assigned * Basic reading, arithmetic, writing and oral communication skills * Basic internet navigationEOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED