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Fire Sprinkler Service Technician

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POST DATE 8/27/2016
END DATE 10/11/2016

Tyco Fire and Security Allentown, PA

Allentown, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.


* Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions

* Act as the contact customer representative and ascertain equipment/systems problems

* Successfully perform service and repairs on sprinkler systems for commercial, industrial and residential applications, some include:

* Wet (steel, copper and CPVC)

* Dry

* Pre-Action

* Deluge

* Fire Pumps

* Consistently follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment

* Utilize blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

* Deliver quality customer service through clear, concise, honest communication

* Effectively communicate with internal staff to troubleshoot, diagnose and repair customer equipment

* Successfully create accurate Customer Service Acknowledgements through proper job coding and service information, communicate that information to the customer and obtain customer signature

* Consistently monitor and maintain adequate inventory to meet daily needs

* All work on a rotating on-call schedule to manage after-hour service calls


Well expect a lot from you, but well also make sure we recognize and reward your contribution. And well always do everything we can to help you achieve a healthy work-life balance. Wherever you join us, youll find we have a range of benefits and rewards designed to help you be at your best both in work and out of it.



* High School Diploma or equivalent required

* Efficient organizational and time management skills

* Accurately follow both written and verbal procedure instructions

* Previous experience in the Fire Sprinkler/Suppression industry (6 years' a big plus)

* Able to obtain and retain any licenses that are required by National, State and Local codes

* Experience in reading blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

* Must be able to work in usually tight or unique environments, (i.e., basements, crawl spaces, ducts, attics, on ladders, scaffolds, etc.) and carry up to 70 pounds of equipment

* NICET Level III Certification in Water Based Systems

* Limited overnight travel may be required

* Consistently wear protective gear and follow safety guidelines and procedures to minimize risk

* Must be available to work on a rotating on-call schedule and work some weekends and overtime, as needed, to meet demand for customer needs