First Contact Specialist I

At Money Management International, it’s more than just a job; it’s an opportunity to make a difference.

Do you envision building your career with an engaging company that is driven by a culture of excellence and caring? If you do then Money Management International (MMI) is the place for you! Since 1958, MMI has been helping consumers find the tools and solutions they need to achieve financial freedom. Today, MMI is the largest nonprofit, full-service credit counseling agency in the nation.

MMI currently has an opportunity available in our Sugar Land, Texas office for a First Contact Specialist I. Candidates must possess the following knowledge and skills:

Primary Responsibilities:

•Screens initial calls from prospective clients, obtains and enters client’s personal and financial information and transfers the information to a counselor.

•Responsible for large production of one-on-one inbound calls with prospective clients.

•Maintains accuracy in all data entry consistent with acceptable quality standards.

•Provides outstanding customer service consistent with the agency’s guidelines.

•Motivates clients to take the actions necessary to resolve their financial problems.

Education and Experience:

•High school diploma or GED

•Proficient in MS Word, Outlook and Internet applications.

•Excellent verbal and written communication skills.

MMI offers competitive salaries, flexible hours, a comprehensive benefits package, and opportunities for training and advancement. Qualified candidates should apply at www.moneymanagement.org on the careers page. Visit http://www.moneymanagement.org/About-Us/Careers.aspx to learn more about MMI and view other career opportunities.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. U.S. residents only. No phone calls please.

MMI is a member of the National Foundation for Credit Counseling, the Association of Independent Consumer Counseling Agencies, the Better Business Bureau, and a member of the Council on Accreditation.