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Fleet Service Manager - NE Region

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POST DATE 8/10/2016
END DATE 1/27/2017

PACCAR Philadelphia, PA

Philadelphia, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services you can develop the career you desire with PACCAR. Get started!

Kenworth Truck Company
Kenworth Truck Company is the manufacturer of The World s Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks.

The Fleet Field Service Manager position requires comprehensive Class 7/8 chassis and engine knowledge gained through five years minimum but less than ten years experience in Field Service, Dealership Service or Operations or Customer Service management, excellent organization skills and superior communication skills, both written and verbal. Flexibility to adjust to shifting priorities, the ability to maintain composure, and maintain positive working relationships with a variety of stakeholders is critical to success in this position.

This position will be located in the Northeast Region of the United States.

Provide technical support for Kenworth products to selected National Fleet Accounts
Negotiate Warranty and Policy settlements with Fleets and Dealers on engine and chassis issues
Provide early warning corrective action feedback and field solutions to chassis and engine issues to reduce fleet operational and warranty costs
Perform Service Visits and Audits of Fleet repair facilities, tooling and training.
Work with the Fleet Accounts to continually improve systems and information to ensure technicians are adequately trained and certified on all Kenworth products
Provide Sales and Marketing Support as required
Manage field cases related to litigations, property loss and other legal actions affecting Kenworth and PACCAR as assigned.
Travel 50 to 60%

Four year degree in a technical field or related preferred with five years or more related experience required; supervisory experience preferred.
The successful candidate must have the ability to communicate clearly and professionally with Fleet Management and Operations Personnel, Suppliers and Kenworth management to resolve issues in a positive and efficient manner.
Strong interpersonal skills are required, and the candidate must demonstrate independent judgment.
Ability to manage multiple priorities, keep management well informed, and display perseverance in bringing issues to resolution.

Technical Skills required include experience in the following areas with Kenworth or similar products and systems:

Kenworth Product and MX Engine:
Cab Systems (Mechanical and Electrical)
Chassis Systems (Mechanical and Electrical)
After treatment Systems
Engine Electronic Diagnostic experience
Engine Mechanical troubleshooting and fault code interpretation

Kenworth Systems or similar systems to the following:
DWC / SIR (Dealer Warranty Claims/Service Information Record)
Kenworth business systems
E-Portal / DealerNet

Additional Benefits

PACCAR offers an excellent benefits package.