Floor Supervisor

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POST DATE 9/10/2016
END DATE 10/10/2016

Hilton Nashville Downtown Nashville, TN

Company
Hilton Nashville Downtown
Job Classification
Full Time
Company Ref #
hc.268356
AJE Ref #
576135898
Location
Nashville, TN
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Hilton Nashville Position Overview: Responsible for supervising Housekeeping operations, in order to ensure guest room cleanliness & sanitation Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Supervise Housekeeping staff, providing open communication, training, coaching and counseling, performance feedback in order to ensure productivity and efficiency in service delivery, as well as positive moral amongst the team Inspect the cleaning of guest rooms, public areas, turndown and heart of the house, to include VIP rooms Issue work assignments to staff ensuring a smooth flow of housekeeping operations, taking account special request, deep cleaning area, areas of concentration Issue supplies to staff, controlling inventory and expenses Respond to guest requests, ensuring guest satisfaction, and maintaining standards of service Log lost & found items to maintain control Other duties and responsibilities as assigned The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples. Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions. Responsible for receiving, processing and investigating complaints made per the existing harassment policy