The Flooring Sales Specialists is to serve as the store expert on flooring by providing detailed product information to both customers and other Lowe's employees. The Flooring Sales Specialists is expeted to conduct sales activities and build relationships with customers including promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options, or status on pending orders, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resloving issues. The Flooring Sales Speciailist is also responsible for providing excellent customer service throught the daily execution of Lowe's customer service programs, following up on completed orders to ensure customer satisfaction, and assisting customers a s needed in locating, selecting, carrying , and loading merchandise. This includes training associates, operating store equipment and supporting other departments as needed. The Flooring Sales Specialist is also required to maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks. Lastly, the Flooring Sales Specialists is responsible for completing all other duites as assigned.