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Food & Beverage Supervisor

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POST DATE 9/17/2016
END DATE 10/17/2016

Courtyard Philadelphia City Avenue Philadelphia, PA

Company
Courtyard Philadelphia City Avenue
Job Classification
Full Time
Company Ref #
hc.269486
AJE Ref #
576209126
Location
Philadelphia, PA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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SUMMARY The main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service Maintains guest service as the driving philosophy of the operation Personally demonstrates a commitment to guest service in responding promptly to guests needs Committed to making every guest is satisfied Meets or exceeds guest satisfaction measures Ensures hotel standards and services contribute to the delivery of consistent guest service Implements and practices guest service initiatives and performs to Hotel Standards Food & Beverage Supervisor Operations Ensure the Bistro, Starbuck, To Go and bar operations meet hotel standards. Maintain a through working knowledge of Micros register system including procedures and paperwork. Supervise dining room/room service according to forecasting and staffing guidelines. Ensure staff is in proper uniform, with nametag and good hygiene is maintained. Develop skills necessary to enable promotion of team members. Help employees acquire the skills to achieve their goals. Understand that when people dine in hotels they expect to receive great service and be pampered. Hire team members who understand that and love to serve. Maintain proper lighting and music levels in dining room. Menus must be clean and presentable. Be completely knowledgeable of Hotels emergency procedures and the responsibilities that are to be followed. Immediately notify manager of any emergency, security threat or hazardous situation. Use best judgment in handling any opportunities. Record all opportunities to keep communication lines open. Make sure all side work is done, tables are wiped, reset tables, floors are to be swept and mopped, everything is restocked, china and flatware is clean and properly put away, tray runs are done three times a night. Keep log of all room service and report any opportunities. Must maintain positive attitude at all times. Contact Food and Beverage Manager in any emergencies before leaving work. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with company, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with the company standards and regulations to encourage safe and efficient hotel operations. Other duties as required Accountable for sales and profit in his/her area Maintain professional appearance and attitude throughout Restaurant and back of the house with guests and staff members SUPERVISORY RESPONSIBILITIES Manages and directs staff including recruitment, selection and development to achieve Company goals and objectives