Purpose for the Position: To serve food in a friendly, professional and efficient manner to patrons at counters and tables of coffee shops, lunchrooms and other dining establishments where food service is informal, thereby adding to a positive guest experience. Essential Functions: 1. Presents menu, answers questions and makes suggestions regarding food and service. 2. Writes order on check or memorizes it. 3. Relays order to kitchen and serves courses from kitchen and service bars. 4. Observes guest to fulfill any additional request and to perceive when meal has been completed. 5. Totals bill and accepts payment or refers patron to cashier. 6. May ladle soup, toss salads, portion pies, and desserts, brew coffee, and perform other services as determined by establishment size and practice. 7. May clear and reset counters or table at conclusion of each course. 8. All other duties as assigned by a manager or supervisor. Skills and Abilities: · Use arithmetic to total costs and make change. · Talk with different kinds of people to find out what services they want and to give them information. · Stand or walk for varying lengths or time, sometimes for long periods. · Move fingers and hands easily and quickly to handle things like dishes, money and merchandise. · Lift and carry things like heavy trays. Physical Demands: Light Work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists from 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or pushing and/or pulling of materials even though the weight of those materials is negligible. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered inside if the worker spends approximately 75 percent or more of the time inside. Reasoning, Mathematical and Language Development are indicative of the general level of development required to do this job. Some, but not necessarily all, areas mentioned in this section will be included in this job. Reasoning Development: Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form. Deal with problems involving a several concrete variables in or from standardized situations. Mathematical Development: Add, subtract, multiply and divide all units of measure. Perform the four operations with like common and decimal fractions. Compute ratio, rate and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units. Language Development: Reading: Passive vocabulary of 5,000 6,000 words. Read at a rate of 190-215 words per minute. Read instructions, rules, etc., looking up unfamiliar words in a dictionary for meaning, spelling and pronunciation. Writing: Write sentences, using cursive style, proper punctuation and employing adjectives and adverbs. Speaking: Speak clearly and distinctly with appropriate pauses and emphasis, correct pronunciation, variations in word order, using present, perfect, and future tenses. Relationships to Data, People and Things: Data: Computing: Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them. Does not include counting. People: Serving: Attending to the needs, requests or the expressed or implicit wishes of people. Immediate response is involved. Things: Handling: Using body members, hand tools, and/or special devises to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object or material. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 30 days up to and including 3 months. To do this job, you must have the following licenses or certifications before being hired: None To do this job, you must have the following amount of total education and/or experience: (If hiring someone into this position, this would be the minimum amount of experience and education that would be required in order for the incumbent to have a reasonable expectation for success.) Or an equivalent level of education and experience.