August 24, 2016

Food Service Representative

Emerson Hospital - Concord, MA

View Job Summary View Job Summary
  • Company
    Emerson Hospital Emerson Hospital
  • Location
    Concord, MA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #

Job Description


Job Number: 10062114
Category: Food Service
Location: Concord, MA

Department: Nutrition Services
Workshift: Day Eve shift
Job Type: Per Diem
Hours: 7am-3:30pm; 11:30-8pm; 4pm-8pm


Job Summary

Reporting to the Operations Manager or designee, the Meal Service Representative provides customers (patients and cafeteria) with high quality service.

Job Functions:

Accurately assembles patient trays to provide maximum patient safety.
Delivers patient trays in a friendly and courteous manner. Follows patient identification protocol to ensure patient safety.
Adheres to protocol related to patient privacy and respect including knocking on doors before entering patient rooms.
Performs general kitchen sanitation duties.
Assists with the cafeteria meal service to provide exceptional food and service to all customers.
Washes dishes and performs other duties in the dishroom including putting items away.
Works safely, adhering to safety rules within the department and other areas of the hospital.
Respects hygiene and universal precautions requirements.
Promotes Service Excellence.
Performs minimal food preparation, as needed.
Inventories and stocks supplies.
Performs retail operations cashiering.
Maintains and supports patient's rights to care, privacy and respect.
Other duties as assigned from time to time.

Minimum Qualifications


High school diploma or equivalent preferred.


Previous experience strongly preferred.

Licensure and/or Certification

None required.


Demonstrated safe and sanitary working practices. o Ability to maintain confidential information.

Excellent customer service skills.

Ability to interact with patients, employees, family members, staff, and other customers in a positive,

hospitable manner.

Ability to read, understand and follow written instructions and meal tickets.

Computer skills to check Hospital e-mail and perform other training and mandatory requirements.

Ability to maintain confidential information.

Numerical ability with skills to use the cash register/collect money.

Ability to work independently and prioritize tasks.

Ability to read, write, and communicate in English.

Emerson Hospital is an Equal Opportunity/Affirmative Action Employer.