Food Service Worker I-Cashier-Li Ka Shing Center
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POST DATE 8/18/2016
END DATE 10/18/2016
JOB DESCRIPTIONStanford University
Food Service Worker I-Cashier-Li Ka Shing Center
Job Number: 72148
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. The Department is the steward for one-third of Stanford's physical plant and has a $234 million annual operating budget. R&DE comprises 800+ staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP Office), Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, and Communications. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests.
I. Summary of Position
The FSWI Customer Service Representative/Cashier reports has an important role responsible for cultivating positive customer service relations; a variety of cashiering transactions and functions; and the organization, cleanliness, and appearance of the cashiering station, and the surrounding merchandise and food counters. The position is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards.
II. Essential Job Functions
Operates cash register and POS systems with proficiency and accuracy
Follows department's cash handling policy
Follows R&DE customer service relations standards
Provides a welcoming attitude for customers by greeting and smiling at all customers, with a positive demeanor and attitude
Listens, de-escalates and resolves basic customer problems
Has a good understanding of all the various merchandise, food and products sold at the market to respond to customer and or/vendor questions
Organizes and wipes down, sanitizes checkout areas and surrounding merchandise counters;
Sweeps and mops floor, trash removal
Communicates problems/issues to manager (operational and customer service)
Ensures signage and pricing match and are correct; report any discrepancy to manager
Notify immediate supervisor of any errors in retail pricing or signage.
Follows department work rules, department and University Policies and Procedures,
Follows health and safety codes
Demonstrates respectful and courteous behavior
Regular attendance is required
Supports other Hospitality and Munger work units as needed
Performs other duties as assigned
The Customer Service Representative/Cashier must have a High School Diploma or equivalent with cashiering/retail experience in a high end retail environment that serves a diverse customer base. Candidate must have excellent customer service skills and be comfortable working with the public.
Proficient cash handling and transactional skills
Detail oriented and cash handling accuracy are essential
Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
Must demonstrate a can do attitude and foster positive relationships
Strong team player as well as an individual contributor
Strong technical skills, ability to use cash register and POS systems proficiently
Must have proficient basic math to do simple math calculations
Good understanding of retail merchandises, pricing, product flow
Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
Ability to resolve simple customer questions and/or complaints
IV. Physical Requirements
GENERAL PHYSICAL REQUIREMENTS
Light to medium work. Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform extensive walking. Must be able to exert well paced mobility to move quickly to the different areas of the facility as service and production demands require.
JOB RELEVANCE FREQUENCY
Balancing 0RarelyBending (above/below waist) 1OccasionallyCrouching 0RarelyHearing 1FrequentlyKneeling 0RarelyReaching 1OccasionallyReaching (above/below shoulder) 1OccasionallyRotating 0RarelySeeing 1FrequentlySitting 1OccasionallyStairs (ascend/descend) 1OccasionallyStanding 1FrequentlyStooping 0RarelyTwisting 0RarelyWalking 1Frequently
VI. English Proficiency Requirements
Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.
Job: Food Services
Location: Residential & Dining Enterprises
To be considered for this position please visit our web site and apply on line at the following link: http://apptrkr.com/862872
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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