Forecasting Analyst - ReqCode 77916

JOB SUMMARY

In this key position you will be responsible for the development of operational forecasts for all business units in Hilton's North American call center operations with a high degree of accuracy. This includes forecasting and analyzing call volume by call type, handle time, distribution, absenteeism, overtime and/or low call volume staffing needs to ensure optimal performance is met at lowest possible cost to the system.

BASIC QUALIFICATIONS

* 2 year college degree in a quantitative discipline (Finance, Business, Economics, Statistics or equivalent) and 2 years professional experience OR 4 years of professional experience in a forecasting and analytical role OR 4 year degree a quantitative discipline
* Must have demonstrated work experience that required organization, prioritization, and ability to multi task several projects at once
* Minimum 1 year working knowledge of common forecasting methods including time series, regression, exponential smoothing, etc. and measure of forecast error such as MAD, MAPE and WMAPE
* Experience utilizing Advanced Microsoft Office Excel features
* Possess excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

* 4 year college degree in a quantitative discipline (Finance, Business, Economics, Statistics or equivalent)
* 2+ years call center operations experience - preferably in scheduling, or intra-day management
* 6 months experience with demand forecasting and business analysis in a seasonal environment such as an inbound call center, etc.
* Automated forecasting model design, development and implantation using various packages (SAS)
* Working knowledge of forecasting and workforce management software (preferably Aspect)
* Working knowledge of Visual Basic for Applications (VBA)
* Certified Professional Forecaster (CPF) and/or Advanced Certified Professional Forecaster (ACPF)
ADDITIONAL INFORMATION

In order to apply to this position, you must be legally authorized to work in the United States; Hilton Worldwide will not be providing visa sponsorship for this position. You must also be able to communicate effectively in English, both verbally and in writing. ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button