Fraud Analyst 8/31/2016

BCForward Fort Worth, TX

Company
BCForward
Job Classification
Full Time
Company Ref #
29377903
AJE Ref #
576045023
Location
Fort Worth, TX
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE: FRAUD ANALYST II (2 OPEN POSITIONS)

LOCATION: FORT WORTH (TX).

CONTRACT LENGTH: 12+ MONTHS

TRAINING: 8AM - 5 PM MONDAY - FRIDAY FOR 2 WEEKS; 4 WEEKS IN OJT

SHIFT TIMINGS:

* 12:30 PM - 9 PM TUESDAY - SATURDAY
* 12:30 PM - 9 PM SUNDAY - THURSDAY

JOB DESCRIPTION

The Fraud Analyst II reviews customer credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools.

* Previous Banking Experience Desired
* Must have college degree - associates degree at the minimum
* Previous veteran experience is a plus
* 1 year call center experience
* 2 years of previous fraud experience is desired