Fraud Analyst II 8/11/2016
Banking financial Services
JOB DESCRIPTIONAPPLY ROLE: FRAUD ANALYST II
LOCATION: NEWARK, DE 19711
SUPPLIERS MUST UTILIZE THE RESUME HEADER TEMPLATE TO OUTLINE THE MINIMUM REQUIREMENTS
*CUSTOMER SERVICE/CALL CENTER ASSESSMENT IS A REQUIREMENT AND THE TEST SCORE MUST BE 80% OR HIGHER FOR SUBMISSION. RESULTS NEED TO BE ON THE HEADER OF THE RESUME IN THE TEMPLATE.
The Fraud Analyst II reviews customer credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools.