Fraud Analyst II 8/11/2016

Banking financial Services Newark, DE

Company
Banking financial Services
Job Classification
Full Time
Company Ref #
28724528
AJE Ref #
575854176
Location
Newark, DE
Job Type
Regular

JOB DESCRIPTION

APPLY
ROLE: FRAUD ANALYST II

LOCATION: NEWARK, DE 19711

DESCRIPTION

SUPPLIERS MUST UTILIZE THE RESUME HEADER TEMPLATE TO OUTLINE THE MINIMUM REQUIREMENTS

*CUSTOMER SERVICE/CALL CENTER ASSESSMENT IS A REQUIREMENT AND THE TEST SCORE MUST BE 80% OR HIGHER FOR SUBMISSION. RESULTS NEED TO BE ON THE HEADER OF THE RESUME IN THE TEMPLATE.

The Fraud Analyst II reviews customer credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools.