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Fraud Analyst 8/11/2016

BCForward Newark, DE

Company
BCForward
Job Classification
Full Time
Company Ref #
28723848
AJE Ref #
575854766
Location
Newark, DE
Job Type
Regular

JOB DESCRIPTION

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BCFORWARD IS SEEKING A HIGHLY MOTIVATED AND EXPERIENCED FRAUD ANALYST II (3 OPEN POSITIONS) IN NEWARK (DE).

Position 1: Fraud AND Call Center Experience
Position 2: Fraud and no Call Center OR Call Center and no Fraud
Position 3: No Call Center and no Fraud BUT good customer service experience

Shift Timings:

* 12:30 PM - 9 PM TUESDAY - SATURDAY
* 12:30 PM - 9 PM SUNDAY - THURSDAY

JOB DESCRIPTION

The Fraud Analyst II reviews customer credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools.