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Fraud Clerk

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POST DATE 9/13/2016
END DATE 11/2/2016

Commerce Bank Kansas City, MO

Kansas City, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


20256 Fraud Clerk (Open)

Job Category:

Grade 03 ----------------------------------------------------------------------

Location: 811 Main St, Kansas City, Missouri 64105 ----------------------------------------------------------------------

Job Expectations:

How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a Super Community bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs!

This position is responsible for processing the maintenance for incoming branch and internal customer inquiries via phone, email, and various system queues, and reports for the following products: Visa Debit and Prepaid products (ATM, University Card, mySpending, Direct Check, Prepaid Expense Card), Consumer Credit Card, Commercial Card (HSA). In addition this position is responsible for processing maintenance requests submitted from Commerce Bank Customers through Online Banking, forms, emails, and correspondence. This candidate will also be responsible for processing departmental mail, including returned plastics.

Work Hours: Monday-Friday (8:00am-5:00pm); Overtime as needed

Education: Associates degree or equivalent from 2 year college or technical school or 6 mo./1 yr. related experience

Preferred applicants will have:

* Prior related customer service or bank experience

* Excellent verbal and written communication skills

* Candidate should be a self-starter

* Ability to independently manage multiple tasks/projects and deadlines simultaneously

* Excellent organizational skills

* Proficient computer skills, especially Microsoft Office applications

* Must be attentive to details

Time Type:

Full time