Fraud Specialist II

This job is no longer active. View similar jobs.

POST DATE 9/13/2016
END DATE 11/13/2016

Commerce Bank Kansas City, MO

Kansas City, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


19876 Fraud Specialist II (Open)

Job Category:

Grade 06 ----------------------------------------------------------------------

Location: 811 Main St, Kansas City, Missouri 64105 ----------------------------------------------------------------------

Job Expectations:

How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a Super Community bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs!

Work Hours: Tuesday-Friday 10:00am-6:30pm & Saturday 8am-4:30pm

The Fraud Specialist II will be responsible for:

*Handle moderately difficult dispute cases and be responsible for conflict resolution between customer and merchant.

*Dispute resolution as outlined within the Visa USA, Visa International and MasterCard by-laws and regulations. Avenues of dispute resolution include: chargeback, representment, pre-compliances, compliance, good faith, pre arbitration and arbitration cases.

*Responsible for an extensive amount of inbound and outbound calls related to dispute resolution.

*Analyzing current work volumes and prioritizing individual accounts according to defined time frames.

*Communicate dispute details to and from the cardholder, merchant's, financial institutions, third party processor, peers and the associations.

*Complete and translate monetary transactions for other departments within Commerce Bank. (Accounting, Commercial Card, Branches and Security)

*Taking ownership of dispute files, ensuring the appropriate actions are taken.

*Utilize the TSYS, Visa and MasterCard platforms.

Preferred Applicants will have:

*2+ years Customer Service or experience in related field

*Good written and verbal communication skills

*Good conflict resolution skills while maintaing a high quality of customer service

*Strong problem solving skills

*CRT knowledge - Word, Excel, Outlook

*Ability to handle multiple tasks simultaneously and continually meet deadlines

*Decision making skills in order prevent monetary losses

Preferred Qualifications:

*Collector experience

*Knowledge of the Visa and MasterCard Regulations

Time Type:

Full time