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Freight Logisitics Customer Service

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POST DATE 8/8/2016
END DATE 11/9/2016

ACT-1 Los Angeles, CA

Los Angeles, CA
AJE Ref #
Job Classification
Full Time
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Key player within the LTL/FTL Logistics sector is comprised to offer the best transportation service in the industry. Co. prides themselves in delivering an unparalleled tradition of quality performance. As the selected Customer Service Representative Rep you will be hired for maintaining a positive relationship with customers and to assist customers and other personnel in tracking and monitoring freight movement. Ensuring customers that they have received superb customer service is key. As the Representative and first point of contact it is crucial to use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. CSR's at this Co. provide ?WORLD CLASS CUSTOMER SERVICE' to internal and external customers by providing timely problem resolution through: Daily freight tracing with customers; Assist other terminals in freight related issues of OS&D; Perform other related duties as assigned. Seeking an individual who possesses strong communication/telephone skills with the ability to work in a fast-paced environment. Ability to deal with potentially stressful situations in a calm and collective manner is crucial in this role. Transportation knowledge a plus, LTL experience preferred. For immediate consideration, please forward your resume through a MICROSOFT WORD document. Actively interviewing for this role We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.