Similar Jobs

View More

Front Desk Agent 8/14/2016

Delray Beach Marriott Delray Beach, FL

Company
Delray Beach Marriott
Job Classification
Full Time
Company Ref #
hc.264231
AJE Ref #
575882808
Location
Delray Beach, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Located on Florida's Gold Coast, overlooking sandy beaches on Ocean Boulevard, the Delray Beach Marriott is midway between the excitement of Ft. Lauderdale and the glamour of Palm Beach. On the corner of A1A (Ocean Boulevard) and famed Atlantic Avenue within walking distance to the Avenue's shopping boutiques, bistros, outdoor cafes, art galleries, restaurants and nightlife. This position will be required to perform a combination of the following supportive functions such as Front Desk Agent and At Your Service Agent *Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. *Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. *Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. *Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. *Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. *Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. *Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.. *Process all payment types. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing.