If you are interested in this job, you must apply at www.newcastlehotels.com The Downtown Lexington Hilton Hotel, a New Castle Hotels & Resorts property, is currently seeking a Front Desk Agent to join our team. Illuminating Lexington's skyline, our grand contemporary hotel hosts Lexington's most prominent social and business events - up to 1000 people. Our meeting space features over 20,000 square feet of stylish meeting and event space, including 13 versatile meeting rooms, elegant ballrooms, banquet halls, inviting function spaces, world-class catering and exceptional service. In addition, the hotel boasts a full service restaurant, high-energy lounge and in room dining. Position Summary: The main functions of the Front Desk Agent are to check guests into and out of the hotel, and operate the switchboard to ensure efficient communication within, to, and from the hotel. The Front Desk Agent must maintain a welcoming attitude and welcome all service questions and requests. Accountabilities: The Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, collecting monies for services rendered during a guest stay, routing all calls appropriately and politely, taking messages accurately, handling fax transmissions appropriately, and for meeting many other guest needs during their stay.